• Report: #503176

Complaint Review: Mitsubishi Motors North America, Inc.

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  • Submitted: Friday, October 02, 2009
  • Last Posting: Wednesday, December 09, 2009
  • Reported By: Prakash — Allen Texas USA
Mitsubishi Motors North America, Inc.
www.mitsubishicars.com Internet California United States of America

Mitsubishi Motors North America, Inc. Mitshubishi Motors of North America Mitsubishi Endeavor 2004 color already fading in 6 years. Company has refused to fix the problem, even though the car is not very old. Internet, California

*Consumer Comment: Civil Lawsuit has been filed!


1Author 5Consumer 0Employee/Owner

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I purchased a new Mitsubishi Endeavor 2004 in the Dallas, TX area. Within 6 years the color on the hood and top of the car has begun to fade. There are huge white patches that are beginning to appear on the car.

I contacted my dealer and requested that the problem be fixed as a matter of courtesy. A 6 year old with car paint fading is a sign of poor quality. Paint should not be fading this early.

Dealer forwarded my query to Mitsubishi corporate and I was informed that they could not do anything, because the car is out of warranty. I currently have 48K miles on this car, and warranty is valid upto 36K.

I called up the corporate office to complain for a second time, and I got the same response. Basically after "careful consideration" they decided that they would not fix the paint on my car.

I now have a car that I am embarrased to drive around, not to mention the poor resale value of this car.

When we buy new products, we have certain expectations in mind. Operation of the automobile and it's sidewalk appeal are expected to last for a reasonable amount of time....others have reported this problem with their Mitsubishi Endeavors as well. The manager, Bret Eisman, indicated that take each complain on a case by case basis and basically told me that they will not provide any service as a sign of "goodwill".

This report was posted on Ripoff Report on 10/2/2009 10:10:58 AM and is a permanent record located here: http://www.ripoffreport.com/body-work-repair/mitsubishi-motors-no/mitsubishi-motors-north-americ-6fa48.htm.

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#1 Consumer Comment

Hard to call it a ripoff.

AUTHOR: Flynrider - Phoeix (U.S.A.)

    Your warranty was 3 yrs./36K miles, right?  That means it expired 3 yrs. ago. 

    I agree that one should expect the paint to last longer, but the bottom line is that Mitsubishi is under no obligation to fix your problem once the warranty has expired.  There's a reason that warranties are not longer.  If Mitsubishi had to eat the cost of repainting every 6 yr. old Endeavor, they'd be worse off than GM.

   Many cars end up having post warranty problems that are a result of bad design or faulty manufacturing procedures, but that doesn't mean the car company is going to hand out freebie repairs.  If the manufacturer's warranty is expired, in most cases you're on your own.  It's not a just a Mitsubishi thing.

 


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#2 Consumer Comment

AGAIN

AUTHOR: Cory - San Antonio (U.S.A.)

Like I posted the other day. You can thank the EPA for your paint problem. The EPA made the car MFG's change from an oil based paint to a water based paint. The new paint doesn't hold up or last worth beans. You're really gonna see it on black or dark colored vehicles. About the only thing you can do to SLOW the process is keep one heck of a good coat of wax on your vehicle. I get mine waxed every couple of months or so.
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#3 Consumer Comment

AGAIN 1

AUTHOR: MITSUBISHIBADPAINT - KAMUELA (United States of America)

Warranty is warranty, but the way Mitsubishi treats there costomers is shamefull.  There is no "good faith" 

If you had to drive around in a vehicle that looks as horrible as out do, you would have a totally different story and attitude.  Paint jobs should NOT be doing this, Mitsubishi is at Fault and they need to honor there customers or shut down shop.  This paint issue is getting bigger and bigger. It's not going away Mitsubishi


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#4 Consumer Comment

AGAIN 1

AUTHOR: MITSUBISHIBADPAINT - KAMUELA (United States of America)

Warranty is warranty, but the way Mitsubishi treats there customers is shamefull.  There is no "good faith" 

If you had to drive around in a vehicle that looks as horrible as ours do, you would have a totally different story and attitude.  Paint jobs should NOT be doing this, Mitsubishi is at Fault and they need to honor there customers or shut down shop.  This paint issue is getting bigger and bigger. It's not going away Mitsubishi


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#5 Consumer Comment

Civil Lawsuit has been filed!

AUTHOR: cbrancs - Haverhill (United States of America)

My 2004 Endeavor looks just like this and I have been trying to get them to paint my car as well.  This should have happened and as I dig deeper I find out more and more information about this problem that is happening to many others.  For instance, I went to an auto body shop to get an estimate on a paint job and the gentleman tells me he paints AT LEAST one Black Mitsubishi per month.  I recently went into my local Mitsubishi dealership and the parts counter worker gave me a print out on information saying, on October 9th 2009 a civil action suit was filed against Mitsubishi for the black paint jobs on cars form 2000-2008.  Only problem is the cars from 2000-2004 are out of warranty.  GREAT!  I have only had this car for two years!!!!!!!

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