I purchased a new Mitsubishi Endeavor 2004 in the Dallas, TX area. Within 6 years the color on the hood and top of the car has begun to fade. There are huge white patches that are beginning to appear on the car.
I contacted my dealer and requested that the problem be fixed as a matter of courtesy. A 6 year old with car paint fading is a sign of poor quality. Paint should not be fading this early.
Dealer forwarded my query to Mitsubishi corporate and I was informed that they could not do anything, because the car is out of warranty. I currently have 48K miles on this car, and warranty is valid upto 36K.
I called up the corporate office to complain for a second time, and I got the same response. Basically after "careful consideration" they decided that they would not fix the paint on my car.
I now have a car that I am embarrased to drive around, not to mention the poor resale value of this car.
When we buy new products, we have certain expectations in mind. Operation of the automobile and it's sidewalk appeal are expected to last for a reasonable amount of time....others have reported this problem with their Mitsubishi Endeavors as well. The manager, Bret Eisman, indicated that take each complain on a case by case basis and basically told me that they will not provide any service as a sign of "goodwill".