ON JULY 18, 2008, WE ORDERED A SUBSCRIPTION TO TURTLE MAGAZINE THROUGH RLA, INC. (KENMORE IS THE SALES COMPANY; THOMAS GREENWALD IS THE AGENT FOR RLA, INC.). RLA CASHED OUR CHECK BUT WE HAVE NOT RECEIVED A MAGAZINE YET!! THE MAGAZINE, WHEN CONTACTED, SAID THEY HAD NO RECORD OF A SUBCRIPTION FOR US SUBMITTED BY RLA, INC. I DID SOME CHECKING AND FOUND THAT THIS IS NOT THE FIRST INSTANCE THAT RLA (OR ITS AGENTS) HAS NOT COME THROUGH ON THE GOODS PURCHASED FROM THEM! I WANT MY MONEY BACK AND I WANT THE SUBSCRIPTION FOR THE MAGAZINE (PAID FOR BY RLA, OF COURSE AS A GOOD FAITH GESTURE ON THEIR PART).... AND I WANT IT NOW!!!!!!!!!!!!