I have signed up, ordered, cancelled, re-signed up, re-ordered, etc....depending on my ability to keep up with the information, put into practice, and financial issues. I have been helped tremendously by both of these people who I believe are truly trying to help some of us who aren't "relationship savvoy" and haven't come from homes that good relationships were taught or exampled.
Each time I have had to cancel, I have had a pleasant response and quick "service". When I re-signed, there wasn't any issues there either. I have used the CD programs and when I felt they were no longer benefiting me or even had a single CD that I did not particulary enjoy and agree with (new age imaging etc), I asked to be refunded and was given my refund. I have never had issues with either of these 2 people and I have been using their materials for 5 years now. For some people, it is a total change of psychology to embrace a system that goes totally against your natural instincts and just one session or program isn't enough to make a total reversal of natural habits to instantly disappear. Through their help, I have finally made a break through in realizing my behaviour patterns and able to stop them because I recognize them now, and choose a more positive and constructive response and mental reaction which has proven good in the fact the the same person I liked and had problems with being able to connect with is still in my life 5 years later. It has been a lot of withdrawals and reconnections but the re-connections wouldn't have happened without their help. Great info for those who are able to listen and receive and allow yourselves to be helped. If you don't need the help, then these programs aren't designed for you anyway. Of course they are trying to make money as all counselors will. You pay for knowledge anywhere you go to "study". I am thouroughally satisfied with their content and matter of doing business and have recommended their websites to many of my friends and some family who have had difficulties in relationships.
Their advice can also be applied to all relationships in general. It's about understanding the other person and realizing your own response patterns and what triggers positive vs. negative and knowing what techniques to use to create the responses from the other person that are most favorable. I love a win-win senerio!