Continental Who's Who CWW Did not deliver what was promised! Internet

I was first contacted via E-mail by this organization at the beginning of 2009.  The company offers a website where outstanding business and professional leaders can post their profiles.  They also publish a book containing such profiles and send you a wall plaque commemorating your achievements.  After spending at least 500 dollars I never received the book even though the promise was made that it was to be published this summer.  The wall plaque was delivered.  The online profile is spartan and cannot be augmented despite numerous attempts to do so.  It contains several errors.

After the initial contacts Diane Webster called me about being included in the exclusive section of the book. She became angry when she learned that I was no longer interested and when she found out where I lived.  Last week I was called by Bob of the same organization.  I returned his call yesterday and found that he thought I was a new member.  I explained to him about the problem with the online profile and he told me if the new information had not yet been added to contact the technical department.  I checked my profile today and found that nothing yet had been done.  The book and the online profile can be used as networking tools.  I am disappointed in the level of service provided by this company.  I think that they charge too much since a similar service is offered by LinkedIn for free.