Xlibris Do not use them! Internet

Hello.  We went to different sites for reviews when we were looking to publish a book.  We selected Xlibris based on those reviews.  This is our first published book.  Xlibris did an excellent job on the book itself.  That's about all the good I have to say about them.  Here's the bad..We waited to publish the book until June so we could get all the bugs out and so it would come out just before Christmas.  After getting all the bugs out, we were ready for a October/November release.  Xlibris' website went down and we were flooded with frustrated clients not being able to order the newly released book.  To this day, Xlibris cannot give us an accurate accounting of our sales or royalties due us.  Our first sales started in August.  We have not been paid a dime.  They will not return our emails/calls or if they happen to, they do not act upon our requests.  We were promised a leather bound edition, which we never received.  We paid them $10,000 US dollars and as soon as we paid them in full, they did a complete reversal in support, which is now nil.  We call or email them daily and all we get is a run around.  We are considering contacting other authors who have hired Xlibris for a possible suit action.