• Report: #781478

Complaint Review: Best Brand Values.Com

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  • Submitted: Monday, September 26, 2011
  • Last Posting: Tuesday, October 11, 2011
  • Reported By: 2thomps — Ogden Utah USA
Best Brand Values.Com
Boca raton Florida United States of America

Best Brand Values.Com BBV Discountbook sale, Fraudulent Charges on Credit Card. Refused total refund owed over phone. Refused to allow me to speak with supervisor. Boca raton, Florida

*UPDATE Employee: DiscountBookSale.com


1Author 0Consumer 1Employee/Owner

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My purchases via credit card are never questioned and are just paid. Red flag brought to my attention when the same money amount from same company was taken from my acct. for the sixth month in a row. I had purchased one book via the web six months ago for $19.95 and the company continued to remove that amount from my acct. without my permission and without my receiving any product or services.

I spoke with a company rep. They offered a $39.90 credit. I said that wasn't acceptable and asked for a supervisor. That request was refused. The tech did offer to send a report of my request for $99.75 credit back. I asked for the corp. e-mail address and was given: support@bestbrandvalues.com and I also received an immediate e-mail the claims my card has been credited $39.

Now, I see on-line all the complaints about this company. Why is it still in business???? Doesn't anyone have the power to shut this place down? What is this world coming too? How can this continue to happen?  Doesn't consumer fraud have any advocates in Boca Raton, FL? Is this site going to be any help? Perhaps FB or Twitter is more appropriate to complain!

This report was posted on Ripoff Report on 9/26/2011 12:16:39 PM and is a permanent record located here: http://www.ripoffreport.com/book-stores/best-brand-values-co/best-brand-values-com-bbv-disc-41e14.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

DiscountBookSale.com

AUTHOR: BBV Support Team - Boca Raton (United States of America)

SUBMITTED: Tuesday, October 11, 2011

Hi there,
I'm Jeff from the {DiscountBookSale.com/BestBrandValues} Support Team.

I am sorry for the inconvenience caused.

Regarding your concern of automatic sign up, we do not offer a mandatory membership and you can choose whether to join the membership and order or whether to order without joining the membership. Also, the membership sign up is not automatic, and you have to agree to the Terms of Offer of membership on the checkout page to join the membership. The Terms of Offer are very clear on the checkout page and you have to agree to them in order to place the order and join the membership.

If you join the membership then you are entitled to many membership benefits like special $5.00 discounted price for first item, free shipping for first item and wholesale prices for all ordered items. If you had not joined the membership then these benefits would not have been applied to you.

We try to help all our customers to the best of our abilities. Our representatives are available 24 hours a day, 7 days a week.

If you need any further assistance, please contact us via Phone support, chat support or support ticket and we will be happy to assist you further.

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