textbooksnow.com Refund not received Internet

"If I could give "negative" stars, I would.

I ordered 2 textbooks from textbooksnow via amazon. Received them 1/2/12. Dropped the classes so I didn't need the books. I received a shipping label for the box for my return package. Since there was no packing slip in the box, I typed a note indicating order number, reason for return, etc.

Per their return policy, items may be returned within 30 days for a refund with no authorization required. I shipped the textbooks 1/9/12 via UPS. They signed for the package 1/11/12. My attempts to contact them have gone unanswered with the exception of one "canned" response from "Millie" stating their return/refund policy. (Apparently they don't read their emails.)

I've received notification from amazon that a couple of my emails were "undeliverable." I have filed a claim with amazon, as well as with BBB. I regret that I didn't check their BBB rating first. I am submitting this feedback so that others don't make the same mistake I made by ordering from them."