DBS Books Is charging 19.95/mo for "membership" Internet

I just received my credit card bill. On it was $14.39 for 2 books I had ordered as well as two charges for 19.95 each. One dated 6/20 and the other 7/20/09
I had no idea what these costs were for, called DBS and was told it was a membership fee.

I spoke with "Debbie" who was not helpful. I asked to speak with a supervisor and was told "if one is available". After being on hold for approximately 4 minutes, she came back and said her supervisor couldn't come to the phone. I said they hadn't heard the last from me.

I'm 72 years old and know I didn't sign up for "membership" and I have no idea what this includes except a ripoff.

Barbara
Queen Creek, Arizona
U.S.A.