I just want to state that Irina and any other staff who worked on my bridal party for my wedding in October of 2009 was AMAZING and PERFECT. There is no question that Elsie's Bridal Suite got the exact dresses for my bridesmaids in all the CORRECT sizes and ordered the exact dress in the CORRECT size for my own gown as well, and I was very specific on what I wanted, and Irina got it perfect. My gown was also silk taffeta, gorgeous may I add, and also needed alterations, but the seamstress clearly knew what she was doing because there were no signs or evidence that my dress even had to be altered. When it was finished it looked like it had not even been altered and fit like a glove! The bustle was also done correctly and made it much more convenient for me to wear my beautiful gown all night long in pure comfort and style. I got non-stop compliments about my dress, which is a Vera Wang design, by the way, and many girls telling me it was amazing! If Irina and Elsie's Bridal didn't seem trustworthy, I would not have trusted them from the beginning for my special and important day. The person who is complaining (Andrea) does not seem like she was very wise from the beginning. If Andrea had her doubts about the quality of service that Elsie's was providing, then why did she even give the "ok" to order the dress in the first place?! No company or store would order a dress without an ok or some kind of contract from the customer, so obviously Andrea gave Irina the ok to order the dress in a specific size and continued business with EBS. There would be no logical reason for Irina to order a dress in the wrong size on purpose and refuse to make the customer happy, that makes of no sense and is of no benefit to the business. And the only reason Andrea probably got her money back is because if you have ever worked in retail or in the customer service industry, which I have, is because the "customer is always right" even when the customer is NOT always right, the business is always the one who loses in a situation where it's a "he said/she said" battle because the business must bow down to the customer no matter what, which is not right. And to get the Chargeback, any person with half a brain can go to a store that is in competition to the one being complained about and get them to say the defendent company was wrong. Of course the competitor store will say the defendent company was wrong in order to gain the business of the complainant. It's like going to Burger King and asking them to say McDonald's fries are inferior, of course Burger King will diss the McDonald's fries, because they are competitors! Elsie's Bridal Suite may not be perfect, because I am sure no business is perfect, but I can say they did an amazing job for my wedding, Irina was very helpful, friendly, and did not let me down! The claims that Andrea is making seem to be over-exaggerated and somewhat false, because it does not make sense for ANY business to intentionally sabotage someone's wedding and upset the bride or the bridesmaids. The business that I experienced with Irina and her company was professional, stress-free, flawless, and fun. Everything was done in a timely manner and to my expectations, and I did not experience any issues or bad business practice with Elsie's Bridal Suite. The complaints from above are clearly from an unhappy customer, but the actual complaints do not make sense, because NO BUSINESS that has an intention of STAYING in business would ever treat customers this way. Andrea must have been upset for some other reason. Not to be offensive, but I am just going to state a more realistic and logical explanation to her dissatisfaction...but maybe the dress ordered was the correct size based on the date of measurement and she lost weight and could not fit after it came, and then complained after the fact. To me, that seems more logical, and the customer blamed the owner after the dress came in the right size, but the customer had lost some weight and didn't fit into the dress.
Sarah
Married 10/2009
River Vale, NJ
