House of Brides late arrival of bridesmaid dresses/rude, inconsiderate employees/no call back false promises Lombard Illinois

AMEN!!!!!!!! Need I say more.

The same thing happened to my best friend's bridesmaid's dresses. She ordered her's from the Hoffman Estates store. They came 2 weeks before the wedding (they were ordered 6 months in advance) and some of them had to be shipped to out of state people for them to have alterations.

The alterations department was so booked up that I had to have alts done a week before the wedding and they still screwed up the dress (made it too small) and had to let it out some more. I was lucky to have the dress done by the wedding day.

The manager was very rude and gave no apology. When my best friend would call with an inquiry, they would tell her the manager was not in (not in every single time she called?). The assistant manager was of no help either.

I am surprised that this bridal chain has not gone out of business yet. This problem has been going on for years!

Dear Customer,

We apologize for any inconvenience you may have experienced. House of Brides strives for excellence in customer service to ensure our customers' satisfaction.

House of Brides was established in 1929 and has since grown to 6 full-service bridal stores assisting over 30,000 customers annually. We also have our international website, www.houseofbrides.com, which receives 10 million unique yearly visitors. Customers come to House of Brides because of our proven record of outstanding service, selection, and prices. We enjoy an approval rating of over 99.99% among our customers. We, however, understand from time to time we may not have met a customer's needs to their full satisfaction. Every customer is important to us and therefore, we'd like to extend an invitation to contact House of Brides for further discussion of your issue. Please contact service@houseofbrides.com. A representative will contact you within 48 business hours.

House of Brides understands the importance of this experience and wishes you the very best.

Thank you,
House of Brides

The main reason for delays from the designer is credit issues. The designers will not ship dresses that are ready for delivery if Dale Buziecki hasn't paid his bills per the terms of delivery.

The designers are in business to make money like everybody is. If they don't get paid they are not shipping.

Unfortunately it's the customer that loses. You can contact the designers and verify this. Some will tell you straight up that the delays are caused by credit issues. Others will not.

Consider yourself lucky Janet, some customers recieve their dresses the day before the wedding.