I am an employee of TicketLiquidator
responding to the customer comment above. We're sorry to hear of the customer's
unhappiness, but it seems to be due to a basic misunderstanding rather than to
any wrongdoing on the part of TicketLiquidator.
Briefly, we at TicketLiquidator are
simply a network through which licensed companies resell tickets to events.
This means we don't actually own, price, nor ship the tickets you see listed
for sale on our website. All that responsibility is in the hands of individual
ticket sellers who list tickets through us. Typically, these sellers price
tickets based on their perception of the event’s popularity. As a result, the
prices of tickets sold through our website are usually either above or below
their face value. We mention this in our Terms and Policies, on our FAQ page,
on our Feedback page, on our Glossary page, and above every ticket listing in
The TicketLiquidator Lowdown.Having said that, the basic purpose
of the resale market is to keep tickets on the market longer than they'd
normally be available. The added markup on the tickets is what prevents the
latter from being bought up too quickly and thus what keeps them accessible
even a few weeks before the event. So, basically, the seller from whom you
purchased is charging a convenience fee for accessing the tickets. It's rather
like how Macy's or Stop-in-Shop marks up product prices by making it more
convenient for people to access other company's shoes and other company's milk.
(Plus it's also true that ticket sellers can incur numerous expenses accessing
popular event tickets, such as added delivery fees, service fees, fan club
memberships, and even ticket mark-ups, if they purchase from another reseller,
rather than from the venue directly.)
On that note, we at TicketLiquidator
certainly encourage consumers to be smart shoppers and to shop around for
tickets before making a purchase. We have no problem with buyers first scouring
venues and primary ticket agencies for tickets to event. The first stop for
ticket purchases should always be the venue. We are all consumers ourselves and
we certainly encourage every buyer to try and access the best deal available –
regardless of provider.
Unfortunately, though, primary sources may not have very good seats available
for sale or may otherwise not have any tickets available at all. We therefore
encourage consumers to stop by our website (www.ticketliquidator.com) and check
out the tickets that are being listed by the sellers on our exchange.
“Sold-out” events are hardly ever really “sold out” and most people don’t have
the time to plan event attendance months and months before the event itself.
On the shipping issue, I also wanted to explain that most sellers who resell
tickets through TicketLiquidator print out e-tickets and ship them rather than
simply email them. That's because it's much more secure to ship e-tickets so as
to limit the possibility for re-printing (and thus invalidating) them. It's
also true that the sellers on our exchange usually print e-tickets on secure
paper that automatically invalidates the ticket bar code if the paper is copied
-- hence, more security for buyers.
On the cancellation issue, it is indeed the case that we at TicketLiquidator
aren’t able to cancel ticket orders once they are placed because 1) we don’t
actually provide the orders (no one would resell through us if we could
unilaterally cancel their orders and take back their money) and 2) the
ticketing industry (primary and secondary) doesn’t allow order cancellations.
An important point to remember is that tickets are time-sensitive items whose
value likely falls over time and so sellers may not be able to resell tickets
if they are returned (or may have to return them for less money – which
represents a loss).
We're sorry again for the customer's unhappiness, but it actually appears that
his/her unhappiness is due to a basic misunderstanding, again, rather than due
to any wrongdoing by TicketLiquidator. The customer ordered tickets, was
charged the price listed, had the tickets shipped (per order charges), and
received the tickets -- which is to say, the order was completed as planned. We
definitely don't want the customer to be unhappy and, if he or she ever needs
tickets again, he or she can email customersupport@ticketliquidator.com and
access a discount on the purchase.
