• Report: #341350

Complaint Review: Negotiation Center Of America, Kip Handcock

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  • Submitted: Tuesday, June 17, 2008
  • Last Posting: Thursday, November 13, 2008
  • Reported By:Fort Myers, Florida
Negotiation Center Of America, Kip Handcock
1001 Unknown, Not On The Letter Fort Myers Florida 33912 U.S.A.

INVESTIGATION: Negotiation Center of America commitment to 100% customer satisfaction, safeguards against foreclosure - Negotiation Center of America helps reducing mortgage interest rates and principal balances in some cases saving clients $10,000,000.00 in payments over the past 18 months. Commitment to Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. - helped hundred's families hold on to the American dream of homeownership.
* UPDATE ..Negotiation Center of America Investigation: Clients can feel confident and secure when doing business with Negotiation Center of America, 2 complaints found were not customers.


1Author 3Consumer 1Employee/Owner

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Rip-off Report Investigation:

Editor's UPDATE: Positive Rating and Recognition has been given to Negotiation Center of America for its Commitment to Excellence in customer service.

Rip-off Report's investigation of Negotiation Center of America uncovers an ongoing commitment to total client satisfaction. This means that clients can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns, more importantly Negotiation Center of America is concerned with getting every client the best possible loan modification that fits their individual families situation – and, Negotiation Center of America is listening carefully to what its clients are saying. After all, when becoming creative to make things better, making changes for the benefit of the business sometimes comes hard like any good lesson.

One top executive of the company stated to Rip-off Report, “that the reason Negotiation Center of America is so successful with each and every loan modification is because we offer a management team with over 60 years of individual experience and expertise dealing with all aspects of mortgage based lending. Individuals that have owned and managed the day to day operations of mortgage lending operations and have specific expertise in dealing with the companies that control your loan. At NCA we have the credentials to represent you in the loan modification process with your lender, and we can get to the key decision makers that control your fate.”

Rip-off Report has confirmed that Negotiation Center of America approach to business includes a total corporate quality assessment. The result of which, leads to continual dedication to quality operations, client and employee relations, and innovation management. Rip-off Report was pleased to learn that the company's past and current approach to business is focused on its pledge to total commitment towards client satisfaction.

It is our opinion that any homeowner in financial hardship can feel confident in the fact that Negotiation Center of America has worked with thousands of homeowners having trouble making ends meet all over the United States. They worked with each and every lender and have the ability to help you hold onto the American dream of homeownership.

Negotiation Center of America recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report's Investigation Negotiation Center of America has made organizational changes allowing their clients a more streamlined approach to problem resolution and a total overall commitment to customer experience.

In summary, after our investigation, which included discussions with Negotiation Center of America Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.

Read more about Negotiation Center of America Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

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NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Negotiation Center Of America, Kip Handcock Wants 3,395 up front to negotiate loan modification Fort Myers Florida

I was contacted by letter to let Kip Handcock negotiate a loan modification for me with my lender. He wanted me to send $3,395.00 TO him, of course I'd get the money back if he couldn't do the loan. I didn't fall for this scam!!!

mary
Fort Myers,, Florida
U.S.A.

This report was posted on Ripoff Report on 6/17/2008 7:48:57 PM and is a permanent record located here: http://www.ripoffreport.com/brokerage-companies/negotiation-center-o/investigation-negotiation-cen-w758w.htm.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
1Author 3Consumer 1Employee/Owner
Updates & Rebuttals

#1 Owner of Company

This service is not a Scam.

AUTHOR: Mike - Phoenix (U.S.A.)

The message suggests that just because an upfront fee is charged this service is a Scam.

Most business's must charge for whatever they do in order to function/profit. We are no different and like other legitimate business entities, charging a fee does not automatically indicate we are not providing a valuable benefit to our customers. In fact, this service helps people remain in their homes affordably that otherwise could not.

The person posting this message was not our customer and therefore has no real information as to how our company operates. This person did not pay a fee and was obviously not "Ripped-Off".
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#2 Consumer Comment

This is not a scam

AUTHOR: Natalierene - Glendale (U.S.A.)

I am a customer of Negotation Center of American. They were able to do what they promised and more. It was worth every penny I spent to save my house. They were able to get me really low rate which was able to drop my payments down so I can afford the payment and not lose my home. I not only think this is NOT a scam, I recommend this to anyone.
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#3 Consumer Comment

Negotiation Center Of America Helped Us Save Our Home

AUTHOR: Jeffrey Green - Gilroy (U.S.A.)

Due to an Injury & loss of income our house payment went several months late. We tried calling the loss mitigation department and dealing with the situation on our own. After probably 50 phone calls back and forth,Faxes od current income/expenses, and a hardship letter, we got absolutely no help from our lender. Instead, they made us feel like "deadbeats" for being in this situation and not honoring our contractual obligations. The stress that this caused our entire family is undescribable, infact, we both needed to go on anti-depresants & sleeping pills so we could sleep. It almost ruined our marriage of 21 years. We could not sell our home due to the current market, but raised our 3 children in the home we love & did not want to move as we knew it would be hard for our children.

We recieved a letter from NCA saying that they may be able to help our situation allowing us to keep our home. After paying their fee of $5,500.00 and providing them the information needed,they went to work for my family. It took many phone calls, emails, & faxes but not only were our late payments adjusted and rolled into the loan, the adjustable rate was also fixed & lowered saving us $692.00/month. Words cannot describe how greatful we all are & anyone who needs help will definately get the help they need from this company. ThanK You Very Much, Jeffrey
Gilroy, California
U.S.A.

U.S.A.">
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#4 Employee

You can't make everyone happy! And NO....this is not a ripoff!!

AUTHOR: Kipdoesloanmods - Irvine (U.S.A.)

My name is Kip Hancock and I am a loan modification specialist. For people who can't refinance, have no equity or just have a hardship because of the economy, I am able to represent the homeowner and negotiate with the bank. We have established relationships with all the mortgage servicing companies and have the ability to get terms as low as 2.25% on 1st mortgages. We have negotiated 2nd mortgages for 5 cents on the dollar and in some instances have had them completely forgiven by the bank. These terms that I have described have been based on the consumers financial position and every bank is a little different, that is why there are no defined guarantees. If you fill out our application and submit it to our company, we review it before we charge any fee because we have to determine if you are even a candidate for a loan modification. Not everyone qualifies.

I can totally understand MARY'S concerns about paying a fee up front, but that is how this industry works. There are companies that are charging as much as 7K.

If you were to refinance a typical 400K loan you would be looking at $3000 in 3rd part fees, 1 point to the loan officer and you would be looking at about $7000 and that doesn't include prepaid interest or impounds. Secondly, if you are foreclosed upon and would have to find other living arrangements, you would have to pay 1st and last months rent along with a security deposit based on your now ruined credit.

If you really have a hardship, and you want to save your home, please call me and I'll be happy to talk with you about your situation. 877-855-6206
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#5 Consumer Suggestion

This Company does try to provide value

AUTHOR: Paul - Scottsdale (U.S.A.)

I have talked with the employees of this company many times. They made an adjustment to their coporate structure to accomodate people in the difficult econmics times. I believe if consumer do their research before consulting different companies they will be better off. Being informed before contacting companies helps to provide a better experience for both the company and the customer.
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