On 3/4/08, I used Gold Medal to install a new Lenox furnace and Aprilaire humidifier - both to replace the "ancient" heating/humidifying equipment in my house. That cost me over $4,700, but I was told that Gold Medal did excellent work - and they seemed to have done so.
Around 11 p.m. on 10/16/08, when my furnace 1st went on for the season, I noticed a MARKED smell of gas in one of my rooms. I'd have called PSE&G first EXCEPT for the fact that I've found that PSE&G's service is not always reliable - half the time the meter reader can't find my gas meter - so, since the furnace was only 7 months old, I called Gold Medal, the contractor that had installed it.
The Gold Medal technician (Tony?) and I determined that the gas odor was coming from a pressure-control valve, located at the front of my crawlspace. This valve is PSE&G's property. So, before the techician left, I called PSE&G, who sent THEIR technician, who comfirmed the source of the leak and shut the gas off in my house. (PSE&G completed their work the next day, since, by the time both technicians arrived and checked out the problem, it was around 2 a.m. on 10/17; they put in a new valve, new piping, etc.)
MEANWHILE, the Gold Medal technician handed me a bill for $508 - for doing ABSOLUTELY NOTHING but SHOWING UP. AND, to add insult to injury, he said he was giving me the "member's price," which is presumably cheaper.
First, at the suggestion of the then-office manager of Gold Medal (who has since quit), I filed a claim w/PSE&G for the expenditure. They declined to pay. The claims agent even CALLED Gold Medal and ASKED them exactly what they DID to charge me the $508 ... and Gold Medal couldn't tell PSE&G anything about any repairs they did - because they DIDN'T do ANYTHING.
So I - on a fixed income - lost $508, which is not "chump change." There's no point in my trying to dispute this claim with the NEW Gold Medal office manager, since he/she wasn't working for Gold Medal at the time of this incident and since, when PSE&G called Gold Medal to investigate, no one at Gold Medal could tell PSE&G anything (see above paragraph).
Since that time, Gold Medal has sent me "dollars-off" coupons; called me to ask if I need any servicing, etc. The last time they called (12/11), I told them I was no longer doing business with them because they're a total RIPOFF. Their initial courtesy and installation of my furnace/humidifier were top-notch. SINCE that time, I've found them to be as dishonest a contracting firm as I've EVER dealt with - and I've dealt with MANY, since I've owned my own home for 22 years.
Diana
Edison, New Jersey
U.S.A.
Why file a report here? Ripoff Report is a permanent record! Other complaint sites copy our content then remove reports for money.
