I own a website about another issue with Ryan Homes in the same town. ryanhomesnightmare2.com. It's called Park Place In Red Run Mills.
They're working on getting the site taken down in exchange for repairing several construction defects from what appeared to be low quality inexperienced subcontractors. In other words, their typical construction staff.
It's taken several years to get close resolution, if they ever get it. It's another glimpse inside the mind of NVR and Ryan Homes. Look at their own employee comments on Glassdoor. It's easy to see why the can act so lost and out of control at most every stage sometimes.
Most employees, like their buyers, are consumables; use em and loose em. They make a lot of money, and the only sure right thing they must do is sell, sell, and sell. Say anything, do anything, just sell. Lying is not illegal, so they do it as needed, they just won't put promises it in writing. That makes lying okay.
If they don't sell they're gone quick. If they do well, they often flame out quick and again are gone, accept for a few insider people. They don't care anything about the people who work for them, and that carelessness often goes right down the the buyer, as seen here.
We all know businesses are out to make money. That's okay. We like to think when things go wrong from time to time, they want to make their buyers happy. It seems like a given part of the free trade concept. Sometimes Ryan Homes can fake concern if they even bother, but when it comes to the bottom line, time and again they'll prove they don't care.
In their business, there's nothing wrong with ruining a few lives, or taking years away from you, and hacking away at your financial security. Yet, even knowing this, people keep buying and hoping for the best.