Owning two gripe sites (as) from victims of this company, that are getting hundreds of complaint letters sent to them, with a portion of them posted for review, the complaint patterns and poor response from Ryan Homes customer service is entirely predictable to me.
First, readers here are not seeing 1/10 of the complaints that exist in my informed opinion. I agree you can indeed get one of the cheapest production homes from this builder per square foot, with appealing "shiny" sales features. It works out okay for many. For too many, the corners cut for those low prices and builder costs are just not worth the misery.
What is consistent in this complaint, is the reply to issues of defects or poor workmanship. If it's small stuff, customer service tends to look good. If it's something serious, there appears to be a well defined and planned strategy on how to (not) fix your new home. I hear the same line of excuses and divisiveness from Ryan Homes over and over, like it's taken from a professional liars manual.
Most people won't go public with their complaints about feeling swindled by a big name builder. It is a source of embarrassment and public humiliation to me and no doubt others, but some of us know our stories have to be told.
We got a good deal on our Ryan Homes, no doubt. Most of the cheapness that became apparent after years of ownership was not cause for a public complaint or a gripe site. But the losses from shoddy construction methods became staggering and incredible. We could have bought at least 5 well built homes for the cost of keeping our one "good deal," which is basically worthless now.
( photo of soot /toxic mold damages from defective construction)
