Buyer Beware--NO coordination between retail outlets, warehouse, and installation crews! Was told that Thursday am was the ONLY time that week available for installation appt, and was told that they could not call and let me know when they were coming; I needed to set aside 1/2 day. I asked if afternoon or Friday were available instead as that would have fit my schedule better, but was told that wasn't an option. Thursday morning came and went, with no carport crew and no notice that they were running late. I called them to track it down and was told it would now be afternoon. (Hmm? the time slot I requested before but wasn't available?) I told them we would need to reschedule for the next week because I couldn't miss any more work. Then the install guy calls to tell me to wait on him or take off again on Friday. (At least that's what I think he said, English was NOT his 1st language, and oh by the way, the same Friday appt that I was told was not available?) As of the next Monday, no one from customer service had responded to try to reschedule the installation. I called the retail outlet to try and resolve the situation. Got a number for Bill who is supposed to be some sort of manager. He didn't seem to care whether I got a carport or not, and acted like it was my fault that I wasn't willing to wait all day missing work whether they showed up or not. I asked for a discount to compensate me for the work I had missed. His response was, quote, "They're not big on giving discounts." He was supposed to talk to someone and get back to me, but he never called back. Another round of phone calls a few days later and their solution was that I should leave my gate and my house unlocked and just mark off the spot where I wanted the carport so they could come to my house while I wasn't there. Are you kidding me?
I finally gave up and requested a refund from the retail outlet. I actually felt sorry for the lady at Blake's Portable Buildings, because she had already paid out the commission to her employee, and I'm sure that Eagle will not give her a refund, so she got ripped off, too!
I understand that things happen and I was not trying to be unreasonable, but their customer service and even the courtesy to return phone calls was severely lacking.
If you don't work and have nothing better to do and wait for installation folks, you may not mind this type of service, but for working class folks like me in today's economy, it is just not acceptable.
