• Report: #519713

Complaint Review: Elenson Yellow Trailers LLC

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  • Submitted: Wednesday, November 04, 2009
  • Last Posting: Monday, February 01, 2010
  • Reported By: cadabra — Tampa Florida USA
Elenson Yellow Trailers LLC
6211 F.M. 2920 Spring Texas 77379 United States of America

Elenson Yellow Trailers LLC yellowtrailers@aol.com Rips Off Consumer's Deposits Spring, Texas

*UPDATE by author: Update Status - Consumer Wins


2Author 0Consumer 0Employee/Owner

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This company advertises low cost metal carports, collects a deposit of $73.00 or more, then denies refunds when their third-party installers fail to appear to deliver and install the carport. They claim the deposit is non-refundable, regardless of consumer protection laws. I paid the deposit thru Paypal using my Amex card. I did this to protect myself against unscrupulous companies such as this one. I promptly notified Amex of the problem and initiated a chargeback. Beware!

This report was posted on Ripoff Report on 11/4/2009 6:52:27 PM and is a permanent record located here: http://www.ripoffreport.com/building-products/elenson-yellow-trail/elenson-yellow-trailers-llc-ye-79fde.htm.

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REBUTTALS & REPLIES:
2Author 0Consumer 0Employee/Owner
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#1 Owner of Company

Elenson Yellow Trailers LLC

AUTHOR: Elenson Yellow Trailers - Spring (United States of America)

SUBMITTED: Wednesday, November 25, 2009

There are always two sides to every story. Elenson Yellow Trailers llc has been in business for more than 14 years. We have thousands of satisfied customers and have never had a single complaint like this one. Every one knows about the customer from He_ _. Well,…….. He responded to an ad that clearly stated “special orders and deposits are not refundable” (we do this in an attempt to minimize someone playing games, ordering then getting buyers remorse and refusing delivery) he placed a special order ( wow…double dipper on the deposit disclaimer) requiring a 72.00 deposit. He was told delivery would be about 2 ½ weeks , customer service set up a delivery day with him within the time frame, unfortunately we were one day late and Mr. "customer" cancelled his order then bullishly demanded his deposit back. Even at that, we normally would have just cancelled it and given his deposit back, however he was so nasty about it we took a stand….so there we are. Yes he did ultimately get his deposit back. And oh yes, he did get one thing right…….we do have low prices on our carports and metal buildings. Thank you for listening.

Elenson Yellow Trailers llc


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#2 Owner of Company

Elenson Yellow Trailers llc

AUTHOR: Elenson Yellow Trailers - Spring (United States of America)

SUBMITTED: Wednesday, November 25, 2009

There are always two sides to every story. Elenson Yellow Trailers llc has been in business for more than 14 years. We have thousands of satisfied customers and have never had a single complaint like this one. Every one knows about the customer from He_ _. Well,…….. He responded to an ad that clearly stated “special orders and deposits are not refundable” (we do this in an attempt to minimize someone playing games, ordering then getting buyers remorse and refusing delivery) he placed a special order

( wow…double dipper on the deposit disclaimer) requiring a 72.00 deposit. He was told delivery would be about 2 ½ weeks , customer service set up a delivery day with him within the time frame, unfortunately we were one day late and Mr. "customer" guy cancelled his order then bullishly demanded his deposit back. Even at that, we normally would have just cancelled it and given his deposit back, however he was so nasty about it we took a stand….so there we are. Yes he did ultimately get his deposit back. And oh yes, he did get one thing right…….we do have low prices on our carports and metal buildings. Thank you for listening.

Elenson Yellow Trailers llc


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#3 Update By Author

Update Status - Consumer Wins

AUTHOR: cadabra - Tampa (USA)

SUBMITTED: Monday, February 01, 2010

This is a truly a "teachable" example of consumer protection:

1. Be wary of any company who blames the customer.

2. Get EVERYTHING in WRITING.

3. ALWAYS pay by credit card, whenever possible. Do NOT use debit cards.

This company is correct- I did JUST NOW got my deposit back.

What this company didn't state is they tried their best to keep that from happening. They tried to state their policy included a non-refundable, non-cancelable provision. Because I asked for a witten quote I was able to prove there was NOTHING stating this policy. I provided their written quote to my credit card company, American Express, who was able to recover my funds accordingly. 

Although Amex has a warranty that would have reimbursed me for the lost deposit, I pursued the chargeback as it was the right thing to do. This company is simply a "middle-man", accepting a "deposit" and then contracting the job out to yet another company. The problems started when their contracting company called me several days in advance to say they would be at my home to install my metal carport on a specific day, between specific times. I arranged to take off work that day to be home to meet them, as I was required to do. The workmen no-showed and didn't even bother to call. WhenI called, they told me one story after another. Then, they called me a day later to tell me their workers were at my home- unscheduled - while I was my place of work. I was then told it would be several weeks before they could be back to install the carport. This was unacceptable. The contractor PROMPTLY refunded my payment to them, as they should have.

My "middle-man" refused to refund the deposit after he tried every way to smooth-talk me into not cancelling. When his best efforts failed he tried to tell me it was non-refundable and I became upset. I guess this is "the customer from he__" comment the company's rep states in their rebuttal.

I have my deposit back and will NEVER do business with this company again. They won't have to worry about this "customer from he__" again.


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