First of all .....
"Subsequent to delivery of the building, Mr. Wilson began calling our Technical Support Department expressing concern about the width of the building he ordered. We immediately identified various serious discrepancies between the manner in which Mr. Wilson was attempting to install the building in relation to our instructions and we addressed them with him."
You can see clearly in the pictures in the first attempt that the building mushrooms out enormously past the 15 ft concrete and i ordered a 14 8 building pictures dont lie my freinds. Anchored or unanchored that building was a foot to big simply put it stood plum at 15 8 I ordered 14 8
"Ultimately, we decided to replicate his panels and install a building to his specs at our factory. We do not hesitate to do this at our expense as a service to our customers when factors like this arise."
Replicate his panels more BS these are model buildings you have in stock which you adjust maybe 1 or 2 panels to change width of buildings and u add entire ribs to change lengths only certain sizes will work dont lie to me im not stupid and neither are any of these people that buy from you.... More like trusting a big company name like urselves with there lives.
"Based on the information he gave us about his existing foundation when we put the arches together at our site, we determined that substituting the peak panels with ones that were slightly shorter would resolve Mr. Wilson's issue. "
So basiclly your saying lessening your mistake by saying slighty which was actually 7 inches and still 5 inches to short to bring it in that foot it was off is that I was right all along and any of the above is completely irrelevant.
"Upon delivery of the replacement peaks, Mr. Wilson called to complain that we did not supply the corresponding trim pieces for the ends with the peaks. These pieces are easily produced from his original trim angles in a matter of mere minutes using hand shears and we communicated this to him to save him the time of waiting for delivery. In fact our manual and the manuals of all other pre-fab steel building companies indicate that this type of minor trimming is common and expedient. Nevertheless, to satisfy his request, we promptly sent out replacement trim angles to Mr. Wilson"
Anyone reading the curve angles are the thickest gage steel that they send they are designed to give the building its proper arch they are thicker than the walls themselves. No sheers will cut this maybe a grinder could possibly do it and then you will also have to drill new holes. The warranty also says if any pieces are damaged the warranty is revoked. Something tells me your company tells you to trim and driill on purpose! Clearly your manual did say something about trimming thin sheet metal on the extendo panels that come when u change the size of your building no where did it say u have to machine ur own thick gage steel! lol
"Mr. Wilson has now contacted the factory again, this time to say that the arches were still not fitting on his foundation. Our technical support personnel went through the dimensions several times recognizing that the numbers he was providing were not mathematically possible i.e. that 15'8" minus 7" was resulting in 15'5" only to then become 15'3" later in the conversation. "
That cheap shot shows me exactly who I am Speaking too very distinct personality trait of VP Lorenzo Tell me this? 15 5 15 3 do either of them square at 14 8 I clearly told you u subtracted 7 inches off the peek panels 5 to short to get that foot off the 15 8 original building big surprise theres a 5 inch gap in the middle 7 + 5 is what genius? And the giant 5 inch gap shows which is clearly shown in the pictures with the measuring tape is the 5 inches you never took off its not rocket science! aAny 8 year old could show you that.
"In an ongoing effort to resolve this issue and to continue to provide support we have now offered to send a contractor to Mr. Wilson’s building site to finish erecting the building with the following conditions:
· If the contractor is able to put up the building within 1" of plumb on both side walls using the components supplied
· Or if the contractor discovers defects or miscalculations in Mr. Wilson’s foundation
· Or if he determines there has been post-delivery damage done to our components
…if any of the above situations are indeed the case, in all fairness, Mr. Wilson will simply need to pay for the contractor's fees.
So what your really saying is if the contractor can stand the building at any width not the 14 8 I ordered JUst on my pad which cant be done cause I have specific measurements that need to be met as per building permit specifications within a inch of you miguivering an impossible situation and running the risk of putting pressure on my anchored bolts in my concrete which will now be at the absolute edge of my concrete pad or if the contractor finds anything wrong with my pad which has nothing to do with YOUR BUILDING! standing straight I should have 2 inches clearence all around not whatever crazy idea you have cause my pad is exactly 15 x 22 brand new ordered specifically so I can fit my 14 8 building on it with a couple inches clearence on both sides or if your crappy pieces got somehow damaged in the building and rebuilding of this building you can waive all responsibility for paying for your mistakes?
"This has been communicated to Mr. Wilson and we are awaiting his written confirmation of his acceptance of this resolution before we can proceed any further. "
WRITTIN CONFIRMATION YOU DEVILISH LIL DEVIL I THINK YOU HAVE YOUR ANSWER. No way in h**l would I ever sign my life away like a idiot like that or agree to such trechery you must have me confused with one of your employees!
Yours Truly Mr Wilson
