Most likely the rebuttal letter is an employee or invested somehow with the company. The best thing anyone whom is interested in doing business with this company can do (other than read the Ripoff Report) is to contact the Louisville, Ky. Better Business Bureau. They have given KSTB a 'F' rating. This can be done on line but you must go to the Louisville, KY. BBB. The next thing you can do is simply call the Kentucky Secretary of State. They will tell you right over the phone about KSTB. Keep in mind they may not have any complaints, yet, on the new owner (Robert Hobbs, the original owner, and I believe the current real owner is still listed as a principal with the company). Next, call the Kentucky Clark Circuit Court and ask them to send you a summary of the settlement of Docket # 08-CI-00733. This plaintiff had the exact same case as do I against the company and has received all of his money back.
Be aware of anyone who has come out as cheerleader for a company and the companies record is virtually everywhere including complaints on this website as well as others.
I will be happy to reply to any further inquires.