Lowe's Home Improvement Lowe's employee will Physically Fight you over two dollars and change Madison Indiana Madison Indiana

Unbeknownst to him, I had instructed my kid to retrieve the exact rain gauge in a package and bring it to us, as I knew they would need the bar code in order to give me a refund.

Is this the same whiny kid that begs for McDonalds. In your other post?
(http://www.ripoffreport.com/reports/0/306/ripoff0306544.htm#288141).

I stood there very relaxed and calm.

Just like at McDonald's when you told her my meal was ruined, I wanted my money back on everything, as we would now have to go to Wendy's?

And I bet you taught your kids a lot when you told the girl I needed sweet and sour sauce, I wanted three of them, I didn't care, I would give them the fifteen pennies they ask for the third sauce. I always keep plenty of change under my ashtray that is dirtier than hell to give people like this.

I'm sure Wendy's was really happy to see you !

The girl, who was suffering from heavy rosacea, promptly burst into tears.

And this has to do with what?? The fact that you're a pompous twit who can make people cry?

I felt and still feel very satisfied that these grease slinging monkeys could feel the frustration I feel nearly everytime I went to their store.

I feel sorry for your whiny kids. They are learning such great lessons.

You don't think that water in a rain guage will freeze in the winter? Maybe there wasn't a warning on the package but there shouldn't have to be, it's called common sense. But then again irons do tell you not to use them when you're wearing the clothes. Anyway, you got your money back, so there's no rip off here.

First of all, why are you posting this complaint? You got your money back (although I would argue that it was not Lowe's responsibility to replace it, they were being nice.).

Management is aware of what the employee did wrong (it is not your business on if/how/when he is punished.).

Why are you posting this?

The instructions for irons do tell you not to use them when you're wearing the clothes because the manufacturer realizes you might be preparing for a pressing engagement where you will iron out some wrinkles in your life. Confusion abounds in our modern world. So does idiocy.

GEE! You mean water can freeze in below-freezing temperatures? Who would have ever thought that? Apparently not people who buy rain guages because they understandably never expected the Good Lord to forget to put antifreeze in the rain that day.

Your assumptions are logical and quite reasonable. A reasonable person would assume that the gauge would remain intact during freezing weather unless otherwise informed. Someone can't necessarily conclude that frozen water would result in damage, as there are many things that would withstand freezing tempuratures, I would assume anything for the outdoors would.

However, I will not shop at Lowes anymore because of the very reasons you have cited. I find them to be rude, antagonistic and condescending. This amazes me that obvious losers have such a bad attitude.

I too have had issues with Lowes as well.

Do yourself a favor and shop at local hardware merchant or lumberyard. They are much more knowledgeable and value your business.

Yes, it was the same whiny kid. And yes, it was a ripoff. Even if it was my fault that this gauge burst (which it was not), this does not entitle their employees to laugh and lie to me. Most of my returns are very simple, where I and the employee never even mention a reason for returning the item, and I walk away with a refund, so in those cases there are no scenes at all.

I don't think water in a rain gauge should burst the gauge when it is made of the same material as my kitchen measuring cups, which are microwavable and freezer safe. Apparently this was just a brand name, and no indicator of material quality. And I don't think that it should freeze when other gauges are promised to be safe in winter weather and are made of the same material. This gauge had no mention made of its compatibility with freezing rain.

After we settled on Mike's only point that Lowe's did not even carry my model of gauge, there was no discussion of fault, or any other issue. Until the packaged gauge in question showed up and Mike was proven a liar. Then the whole issue was, that I, with no reason given, would not be getting my money. After telling him I would be calling corporate and mentioning him by name, the only thing he would do was say that I would be escorted out of that store.

This is a ripoff report because I am reporting that if you are not careful, you may be lied to like I was. This incident should illustrate the point of being insistent with these employees, and how, after doing so, you do get your money back. This is also an issue of customer service, as someone such as myself that comes in and SPEND$ SPEND$ SPEND$ at a store that does not teach their employees to make the customer happy over a two dollar and something item, now has an entirely changed attitude about shopping their store. I'm now shopping more frequently at the independent lumberyards for bigger items, and going back to Wal-Mart for small items like rain gauges, where they do not question your returns, and do not even care enough to laugh or lie to you.

And yes, I can say some things you may construe as nasty in a very calm and relaxed manner.

I guess lack of sweet and sour sauce is not enough to ruin a meal if the cheese isn't either. I guess if I were lactose intolerant (that McDonald's cheese makes me feel like I am), and they melted cheese to all parts of my sandwich, after being told not to, and consistently ruined my lunch, I would have no right to be angry with these people? That kid will whine all he wants. But I am not paying for something that he won't even eat.

And, if you think about it, they should NEVER be short on having sauces brought up from the basement! If they only allow me two per my small order, and restrict access to this sauce for all of their customers, they should always have more than enough sauce. After all, how many people have fifteen dirty pennies to pay for extra sauce with?

NO RIP OFF.

The guage was used in a way it shouldn't have been, The money was refunded (even though it shouldn't have been in my opinion). So where exactly is the rip off??

Basic story: item purchased. Item broken because of customer. Customer got money refunded for item they broke. Again: NO RIP OFF

I was an assistant store manager in various areas of Lowe's. I have to say that it really is not hard to tell the truth in this situation. Why did Mike not tell the truth? Because he is not interested in helping anyone, which means he is not interested in fulfilling his obligations to Lowe's, as an employee. (Quite simply, employees are trained repeatedly, nearly constantly, from employment day one, that they are here for the customer.) I agree that there was not a rip-off, but at the same time, this Mike guy is worthless. How hard is it to go and see if you have a small item? Also, Bryce is correct in assuming that freezing should NOT break this item. [I think that] something else broke it. It may have been frozen and fallen over, or some similar scenario. Whatever Bryce' case, Lowe's gets 100% cost reimbursement on most items of this nature. Also, in the event that they do not receive reimbursement from the manufacturer, if the item is mostly or all plastic, it's cost is likely to be less than 25% of the retail sale value. Moreover, Mike is an idiot, not Bryce. If Mike had simply taken care of the situation, Lowe's would have lost a few dollars, maybe less than one! Instead, he caused the situation to escalate until a manager had to stop whatever he was doing, (which I hope was more important than this), and find his way to the return desk, taking up his time, the customer's time, and the cashier's time. All together, I'd say Mikey wasted at least $20 or more of Lowe's money, not including the guage. Not to mention the fact the customers who witnessed the incident are likely to have a bad opinion of Mike and Lowe's no matter what perspective they view the situation from. Lastly, it does help to keep a positive attitude when dealing with any situation. I used to joke around with customers and pick on them! They loved it. In 7 years, I made only one person mad. In the mean time, I played around with most of the people who were in bad moods, until they came around and smiled or laughed at me. I used to taste paint for crying out loud. This Mike guy couldn't walk 25 yards to the rain guages and look? What a blubbering dolt. Useless. Cannon fodder.

I worked a year ago for Lowes here in Madison,Indiana.Mike is and was rude,crass,and I do believe dishonest.And as far as the head cashiears  I find them to be rude, antagonistic and condescending,just a couple of them,not all of them,there is one her name is Sara,and she was always up at the front counter gabbing and talking to her favorite other head cashiears.They let a lady named Olga who was from Russia,get away with wearing sunglasses on her head and no vest,because the men thought she was hot and she got away with everything. I was always being brought in by Sara,being told that I was not smiling enough to customers..OMG,This Sara,was the rudiest of them all,she was very fake with customers,and half the time,no one knew where to find anything and the mgr's were awful and self rightous and always threating that at anytime they can fire you. I was fired on Black Friday for being 10 minutes late,due to the overflowing parking lot,The HR lady they have is very pompous and arrogant and rude as well.That store is not run right,and have heard way to many complaints on this one store! They also work you to death,never getting one wkend off,because I had not been there long enough to earn that. This store is crazy and yes Mike is a major jerk,who thinks he is ladies man,and is always walking around on his cell phone and so are other mgrs and higher up,always gabbing on their cells..