I live very close to this store, I have probably spent thousands here this year alone on appliances, home improvement and hobby supplies. There is never enough cashiers.. and always long lines.. i wonder if these contractors in line with me get paid for this? As I was saying, I went to Lowes today to buy a Hammer, a pair of gloves, and safety goggles. I when i finally got to the register, the cashier rung up the gloves and they were 40 dollars! they were in a bin that said 9.98 or something.. and it didnt look misplaced, so I went and got the correct 10 dollar pair of gloves. When i got back to the register I simply said to the cashier that i could not believe the gloves were so expensive, he said something to the effect that it was my fault for picking them out. I said the pair for 10 dollars looked better anyway.. for some reason he took this as an insult. He thought I was arguing with him, but I was actually trying to diffuse him some, he took the goods off the counter and said it didn't sound like i wanted them so i'm not getting them! Keeping my cool somewhat, I said "Sal, Just give me the f....ng stuff." Needless to say my vulgarity pushed him over the edge and he shoved my chest and waved it in my face with his finger while swearing at me, telling me i was a no good punk kid. I was yelling back that he was being unreasonable.. actually i said he was an a-hole.. everyone in the store just looked at me like i was the bad guy, i was asking anyone to get a manager.. 6 or more employees just stood there. I was a little irate at this point yelling at Sal to get a manager.. he proceeded to check out the next customer! At this point I was actually walked(chased) out of the store by customers or bystanders who thought I was being rude and offensive to this "poor old guy"...so much for getting a manager! I immediately called the store and on my 2nd attempt spoke with Charles the operations manager.. he listened to my whole story, pretty much the same as I described above. Simply talking to Charles was not enough for me to insure that Sal is punished for his behavior, which is why I'm writing this. Just because he is elderly does not mean he has a right to talk down to a younger person such as myself. If he had shoved me with anything more than his finger I would of been inclined to defend myself. I hope Charles speaks with the other employees is watches the security tape and sees what really happened. I know I am not crazy and have never had an incident like this anywhere in my life. I'm not going to take this incident personally, it seems Sal would have a problem with any "young punk" who stood up to him.. I dont understand why he didn't want me to buy the gloves after a very minor price dispute. Needless to say I will be going all the way across town to Home Depot from now on, and I won't mind a bit just to never see Sal or have to wait in line for 20 minutes to buy a bag of screws or a hammer.
Cipher
Utica, New York
U.S.A.
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