Report: #209923

Complaint Review: The Home Depot, TrafficMaster, Tile Perfect, Roanoke Companies Group

Submitted: Thursday, September 07, 2006
Last Posting: Sunday, January 04, 2009
Reported By: — Royal Oak Michigan

The Home Depot, TrafficMaster, Tile Perfect, Roanoke Companies Group

1105 S. Frontenac Street Aurora Illinois 60504 U.S.A.

Phone: 800-552-6225
Web:
Category: Building Products

The Home Depot, TrafficMaster, Tile Perfect, Roanoke Companies Group ripoff faulty product grout Aurora Illinois

1Author 1Consumer 0Employee/Owner

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My husband and I purchased TrafficMaster Stainproof Grout at the Home Depot. We were told it was the same as traditional grout, but was stainproof and didn't require a sealer.

We used the product and 8 days later, our grout isn't firm and, according to the company, it never will be. It's also still water soluble, which is unacceptable for a shower installation (which, the product's website explicitly states this product is 'ideal' for.)

My husband and I have been without a bathroom for 4 weeks now, and are now having to remove this faulty product from our bathroom floor and shower.

We are currently fighting with The Home Depot and TrafficMaster/Tile Perfect to have them pay to have this product removed by professionals.

Melissa
Royal Oak, Michigan
U.S.A.

This report was posted on Ripoff Report on 9/7/2006 11:44:25 AM and is a permanent record located here: http://www.ripoffreport.com/building-products/the-home-depot-traff/the-home-depot-trafficmaster-fa9pf.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Traffic Master Stainproof grout is a great product

AUTHOR: Rlfromwyoming - Cheyenne (U.S.A.)

SUBMITTED: Saturday, January 03, 2009

I have used trafficmaster stainproof grout on 3 projects, 2- bathrooms w/shower and 1 kitchen. I love this product, it goes on well and does what it says. I have used my shower for 3 years and have not had any problems what-so-ever and it still holds its color and I did not ever have nay problems with the grout not setting up.