I will address this in the most professional way possible.
Let us address the insulation first. He states that he had to pay an extra 1000.00 to have the building insulated. This is in fact his option. When Chris called and emailed he provided the employee the information about this building to be erected. In this, he never indicated that the building would be insulated, which is extra work. The supervisor called and stated that there was insulation onscene, that was just ordered less than a week before the crew arrived. Of course, insulation added to a large building is a big deal, and a lot of work. I advised the team leader to negotiate directly with the owner, Chris. Chris did not advise that there was insulation involved in the job, signed the contract where there was NO option for insulation and sent it back. Chris successfully negotiated a 1000.00 fee to have the insulation installed too. If the customer had advised prior, then it would have been included in the price, and there would have been NO extra fee. Again, it was up to the customer to have the insulation that HE did not tell us about installed. I have emails indicating that he understood the work was extra, and understood the extra fee.
Next, the customer indicated the building was unsafe. The building was inspected by the building inspector and passed code just fine. In fact, I have a customer evaluation filled out by Chris stating that he was very pleased with everything, with the exception of having to pay extra for the insulation. He scored us, 8 out of a 10.
Next, he stated that he had to pay another company to install the garage doors. The customer indicated that the doors to be installed were "roll ups". When the crew arrived, it was discovered that the doors were sectional. The crew who responded to this erection do not install sectionals. I advised the customer VIA email, that another crew was coming by on the 30th of the month to install them, at that time, I had offered VIA email to hire a local company at my expense but he stated he was "In no hurry, the 30th will be fine". When I emailed him on the 27th to confirm the appointment, he responded indicating he had hired a local company to install them and did not need us to, therefore, failing again to abide by the contract for the third time.
He wanted a refund for 400.00, however, we did not refund him the money due to the fact that the customer did not abide by the contractual obligations, which Gator Steel LLC did.
If the customer had reviewed the contract, made corrections, or additions to this would not have ever been an issue. Simply pay attention to details.
Should anyone wish to review the file, review the emails, review the contract you can contact us in writing. The customers address and personal information will be redacted, with the exception of his first name, city, and dates of construction.