Rip-off Report Investigation:EDitor’s UPDATE: Positive Rating and Recognition has been given to
DirectBuy for its Commitment to Excellence in customer service.
Rip-off Report’s investigation of DirectBuy uncovers an ongoing commitment to total client satisfaction. This means that clients can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns in the past, present or future. DirectBuy pledges to help members and guests realize their dreams through exceptional customer experiences and unparalleled savings, service, and selection.
The Rip-Off Report Investigation revealed a demonstrated commitment by DirectBuy to providing excellent customer service and resolving customer issues. They achieve this through several means, including a recent partnership with customer service experts to actively survey their members and guests and make changes that improve their processes and ensure a uniform exceptional experience for every customer. To address the most common concerns, DirectBuy recently started offering free trial memberships at participating club locations, as well as additional tiers and terms of membership to meet a broader range of household budgets.
The Investigation also showed that DirectBuy members are renewing their memberships at record rates, indicating members are still very satisfied with the value they receive through DirectBuy’s home furnishings and home improvement products and services. DirectBuy is one of the largest consumer buying clubs of its kind, and we are convinced they are dedicated to using feedback from customers to continually improve their policies and procedures.
One DirectBuy executive explained about their many changes stating, “We have a team of service support specialists available specifically to address concerns from members and guests who visit Rip-Off Report. We want to ensure that their experiences with DirectBuy are positive, whether they join or not." Should you require this assistance, please contact them at
DirectBuyHELP@directbuy.com Provide your name, the date of your issue, and the name of the location you visited. If you are a member, please include your member number if available.
Given DirectBuy’s commitment to excellent customer service, they were alarmed by some of the complaints lodged with Rip-off Report. Rip-off Report found that most complaints about DirectBuy were made by non-members who were critical of the cost of membership and the policy that a decision about membership must be made the same day of the open house visit. The policy is there to protect the manufacturers. It ensures their confidential pricing cannot be used by non-members to negotiate better deals with retail stores, thereby protecting the best possible pricing to members. The policy has not changed, but as stated above, new tiers and terms of membership are being offered at participating club locations
DIRECT BUY recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report’s Investigation DirectBuy has made the necessary organizational changes to allow their members a more streamlined approach to problem resolution and a total overall commitment to customer experience. As one senior executive stated, “We have learned that even the most committed companies can make mistakes, but if you really pay attention, you can learn from them. We’ve adjusted policies to please both members and manufacturers, and we hope that anyone who has further suggestions on how we can improve our services will contact us with their ideas.”
In summary, after our investigation, which included discussions with DirectBuy Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.
Read about DirectBuy .. see their websites and the services they have to offer. Read more about DirectBuy’s Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED =====================
DirectBuy And BETA Finance Co. Of Eatontown, NJ RIPOFF Will Not Refund Or Even Listen, Reply About Canceling Our Membership Ripoff Eatontown New Jersey
Well, we listened to the sales, infomercial pitch many times on TV before we, like so many others, found ourselves being sucked in. Even though we couldn't really afford to do this. They made it seem like "a dream come true place to be going to for our consumer needs". A place that would solve all your financial problems when buying goods. Next thing, we recieved a visitor's pass to visit their "nearly empty" showroom in Eatontown, New Jersey in March, of 2005. The guy was friendly and a very fast, convincing talker as he took us and anothers on this counter-clockwise tour from room to room, as he explained in detail all that was rosey and wonderful about becoming a member. "Not telling anyone the price" until the hard sales pitch at the very end. (**A whopping $4,500.00**) Papers then were issued for signing and they processed them very quickly on the spot.
"We didn't know what hit us!" We found ourselves saying in awe, on the way home... Wow! What exactly happened?!!! What do you think we just did? We expressed deep concern. Then the worrying started and we wrote to the people online via e-mail to cancel us. Then, after getting no responses, we wrote again with no response. Next thing that happened, which was unrelated to this, my husband was fired from his longtime job of 20+ years. This made all matters way worse! Here we have a mortgage, all other bills to tend with and still no response from DirectBuy. We then recieved a phone call from, it sounded like a little grandmother type voice asking us why we didn't make a payment to them. She went on to state that DirectBuy moves swiftly and they want their money upfront and don't like to wait. They want it fast, so they went and sold our membership fee to a BETA Finance Company, P.O.Box 6000, Crown Point, Indiana, 46308-6000, which later I read about this finance company being part of DirectBuy anyway!
So, what in the heck do we do now?!!! We have to sell our house and move soon and can't afford all this payment to this company that won't even contact or respond to us, other than asking for money. It's all disappointing and we need help, Pleease!!!
Jeffreyandkimberlee
Ocean Gate, New Jersey
U.S.A.
Why file a report here? Ripoff Report is a permanent record! Other complaint sites copy our content then remove reports for money.
