Charter Communications Company showed alot of Christmas spirit and shut cable tv service off 4 days before Christmas. Bill was paid and arragments were made. Worcester, Massachusetts

My name is Witten
Henderson, and I am a Communications Specialist with Charter. I would first like
to apologize for the trouble you have had with the disconnection of your service
this holiday season. My job is to resolve exactly  these sorts of concerns, and
I would be happy to look into this issue to make sure all concerns are
addressed. Please send me an email at Umatter2Charter@chartercom.com
with the name, address, and telephone number of your Charter account . In your
e-mail, please put CharterWitten in the subject line, so that I can keep an eye
out for it.

The bottom line here is that if you pay your bills on time, as agreed, you don't have to worry about being disconnected.

And, you must be seriously delinquent before you will ever get disconnected, or have a history of late payments. I would bet you are a frequent late payer.

You have some sense of entitlement like you can be late without recourse by the company, or that they owe you something. They don't, and you can't.

Maybe you just can't afford to have cable.

Maybe you should take another look at your budget, and your priorities.

If they suck so bad, why have you been with them 15 years?

You say they are the only option, but I know of a few satellite companies you could get, or you could put up a super antenna and get it for FREE!

And, Dec 20th was a MONDAY! Christmas was SATURDAY. This means you had 5 days to pay the bill and get re-connected if you chose to, or if you were able to pay.

The REAL rip off here is on your end ans you expect to keep recieving service for which you have not paid for!

So, who is really the rip off artist here?

Lose the sense of entitlement.

I wasted my time responding to Whitten Henderson.

Got a " boiler-room" response from one of his associates! (He was supposedly out -of town for a few days) Same ole, same ole.....we're sorry for your inconvenience, but we are the BEST compnany!!!!!