alienation
  • Report: #337574

Complaint Review: Cablevision

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  • Submitted: Thursday, June 05, 2008
  • Last Posting: Sunday, June 29, 2008
  • Reported By:Woodbury New York
Cablevision
1111 Stewart Ave. Bethpage New York 11704 U.S.A.
  • Phone: 516-364-8400
  • Web:
  • Category: Cable TV

Cablevision Deceptive Cable Company Bethpage New York


1Author 0Consumer 1Employee/Owner

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On June 2, Cablevision discontinued 9 stations on my basic cable service, one being C-Span, a publicly supported channel. When I called to inquire what happened I was told it was done to better the service for customers and that these channel are now digital.

Hoc, the representative offered me a free digital box for a year. Shaquita, the supervisor said I was unable to receive these 9 channels unless I used the digital box.

I told both Cablevision employees that they and their company were deceptive since they did not explain to me that if I accepted this free offer I would also be changing my service plan hence increasing my monthly cost.

Cablevision is in business to make a profit. However, they also need to be responsilbe and honest to their customers.

I assume I am not the only angry customer and that many more will write and protest Cablevision's practices.

Angry
Woodbury, New York
U.S.A.

This report was posted on Ripoff Report on 6/5/2008 7:38:24 PM and is a permanent record located here: http://www.ripoffreport.com/cable-tv/cablevision/cablevision-deceptive-cable-co-bdcfm.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Cablevision is not as bad as you think.

AUTHOR: Nikki - Bridgeport (U.S.A.)

I work for Cablevision. It is a good company to its employees and subscribers. Honestly, the main bad thing about Cablevision is its customers who are like spoiled infants with their I want it now & my way attitude. Some of them are just downright rude & disrespectful. It's like hello, if you're rude it does not motivate me to want to help you. Trust me Cablevision really spoils their customers.

Moving on...in response to the most recent complaint....in all honesty I believe the company is doing just as it says with the "Digital Migration" process. Customers complain about the service sometimes and now that something is being done to better the service they complain about that too. I mean in life sometimes you have to accept the bad to get the good. Your bill does not increase...nothing changes in the price that you pay for Family Cable....what will change is the fact that you would have to pay for the box after 1 yr. I think being offered a free box for 1yr is a great deal...that means hmmm you have 1yr to decide if you want to continue with or without it.

I too am a consumer of Cablevision's services & I have been even before I started working there. I rarely have had any issues...and none to the point where I would have to call in to customer service on a screaming and demanding rampage. I just think people should really analyze the overall service of Cablevision because not alot of companies(namely Verizon, DirecTV,Dish, AT&T) does the things for its customers the way Cablevision does. Who else has 24/7, 365 customer service?
I'm sure if you read the fine prints for the above mentioned companies and compare them to Cablevision you would be glad that you subscribe to the most honest of them all. Any and everyone feel free to respond.
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