Cablevision - Optimum Online ripoff Did not honor promise to customer Randolph New Jersey

We signed up with Cablevision for the "Triple Play" package where they charge $29.95/mo for each service, cable, phone and internet. (of course when you sign up they fail to tell you about ALL the charges involved.)

In August we received a letter stating that our promotion time was up. Since it was only a year promo, we weren't sure what the charges would be. They jump the price tremendously on all the services. At the time we received the letter, we called and asked if we could continue the services at the $29.95/mo rate. The person we spoke to said that they could do that and to call closer to the end of the term.

The end of the term is coming up at the end of this week so we called today to have them continue with the pricing. We were told by 3 people that they wouldn't honor that and conveinently the call where the guy told us we could continue on this plan wasn't recorded.

We finally ended up speaking to a supervisor who told us that she would have to find out if they could do it in their system and if they could, then they would continue the pricing. She called back a little later saying there is no way they can keep the pricing in the system which I find to be a load of BS. There is always a way around the system.

My biggest problem isn't the fact that the price is going up, it's that they said they could keep the pricing at the promotional rate and then when we called about it again they said they can't. Now I have 2 days to find a more affordable service since they want to charge us over $60 for a pretty basic cable service and $45 for internet.

Heather
Hopatcong, New Jersey
U.S.A.