• Report: #144834

Complaint Review: Cablevision

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  • Submitted: Thursday, June 02, 2005
  • Last Posting: Sunday, August 07, 2005
  • Reported By:Bronx New York
Cablevision
150 CrosswaysPark Drive Woodbury New York 11797 U.S.A.
  • Phone: 718-617-3500
  • Web:
  • Category: Cable TV

Cablevision ripoff dishonest fraudulent billing New York Woodbury New York


1Author 0Consumer 1Employee/Owner

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For the past year or more cablevison has been charging it customers for PPV services that they have not order and in some cases like me that we have this PPv services blocked by them but some how they are charging for programs that we dont order. We have contacted the company several times about it and the have sent there tecnitians to check the cable boxes and the two times both tecnitians had told us that theres a glitch on the boxes that automaticaly order this PPV programs and that they have this problem every where, but the company denies it and still charging costumers for it. WHAT CAN WE DO ABOUT IT?

R
Bronx, New York
U.S.A.

This report was posted on Ripoff Report on 6/2/2005 12:57:05 PM and is a permanent record located here: http://www.ripoffreport.com/cable-tv/cablevision/cablevision-ripoff-dishonest-f-ds226.htm.

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1Author 0Consumer 1Employee/Owner
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#1 Ex-Employee

Responding to R (Bronx) the computer messed

AUTHOR: Stuart - North Brunswick (U.S.A.)

When I worked at Cablevision, the computer messed
up my commission over 80% of the time whereby I wasbeing shortchanged and I had to get it manually corrected (the supervisors urged us to keep track of our sales). Cablevision did nothing to correct the problem so that the computer kept accurate track to make sure me and my coworkers got properly credited when the computer tabulated so a manual correction
was necessary.

It has occurred to me that maybe the converters are doing what they're supposed to be doing and maybe the ppvs are being charged to the wrong accounts by Cablevision's computers (there was a point years ago where we got so many customer complaints that I was certain this was a real possibility - since then up until the time we parted company, never had a recurrence of that situation, but since I left, maybe Cablevision is up to its old tricks again).

So maybe it's not the cable box that needs to be checked, but maybe Cablevision's computer does.
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