Cablevision Triple Play Deal fizzles when you receive your first bill. Bethpage New York

In mid May of 2009 I had signed up with Cablevision as my Cable, Phone, and Internet provider. The sales representative I spoke to informed me of my options, and how much the triple play would cost for the first year. The installation happened, and I thought it was going to be smooth sailing from there. The first bill arrives for $424.00 dollars! I immediately called Cablevision to explain this bill, and basically I was charged for partial service for May, full service for June & July! What the representative did NOT tell me during the sales pitch was that I would be charged for a partial month, plus one month in advance for service. After speaking to a customer service representative who stated, "Wow I have never seen a bill this high!", and a supervisor who stated, "The charges are legitatement, and sorry you were not advised of the partial charge, plus one month in advance charge", I am now stuck with a $424.00 bill.

Rip off? Yes. Should I be responsible for this bill? No. I am willing to negotiate the bill, however Cablevision will not budge.

If you go with the triple play, make sure to start service in the beginning of the month!

Rob
brooklyn, New York
U.S.A.