Charter Communications Charged for bogus OnDemand Irwindale California

No formal investigation was done on my case. No one came out to check my equipment to see if there was some kind of malfunction, that I requested 3 times. The original person, Ashley Wilkens, who was helping me, conveniently went on vacation, as I was informed by her 'supervisor' Frankie. I faxed in my work schedual and a letter stateing the fact that I was not home or either sleeping in the times the PayPerViews where ordered, like requested by Ashley. The corporate office would not believe me. I was told by the field payment office that they do not keep records of who has what equiptment. So my question is, how do they know it was my remote and my box that ordered the payperviews??? HMMM!!! I don't even know how to order the stupid payperviews let alone have a desire to watch porn!! They credited $150 off the total $300 worth of payperview and are saying no to anything else. I wish that they would put thier computers and equiptment to the test and prove me wrong! They know they are wrong for loading my account with this bull****!! My services have been shut off, and I have no desire to do business with this fake company or anyone like them!! I hope they totally go bankrupt and get sliced up and sold to the highest bidder! Why they still have so many customers is a wonder to me!!

Its not right that this company files Chapter 11 bankruptcy and feels that they cannot give proper customer service to thier customers to take care of issues that those customers have!! They are frauds and thieves and extortionists!!! Consumer beware!! They have done this to hundereds of other people and they WILL do it to you too!!

Hello Tygerdall,

My name is Josh Chapman, and I am a Communications Specialist with Charter Communications. I apologize for the difficulties you have encountered while attempting to resolve the billing problems. I would be happy to work with you to address all of your concerns.

Please e-mail me the Name, Address, and Phone Number on your account, as well as any additional information to umatter2charter@chartercom.com with my name, Josh, in the subject line.

I look forward to resolving these problems for you. Josh

Tygerdal,

I have experienced the exact situation you have described. One day I had a bill showing 15 adult movies appear on my account. According to charter, these movies had been ordered in a span of 35 days. I had gone over a year without ordering one on demand program, then apparently I had ordered 15 in a month. Charter did not listen. I even pointed out that according to their records, I had ordered 2 movies within a 1/2 hour of each other and that it was an obvious glitch in their equipment. Again, fell on deaf ears. I was told the movies last 24 hours and if I wanted to watch two at a time, it made perfect sense to them. I couldn't believe how I was being treated.

My argument that someone could have hacked their system (which is run online) was treated as a whimsical conspiracy theory. The strangest thing is that the first time I called to complain, they verified that the charges were indeed not placed from my remote and that all charges would be removed. Then suddenly, two weeks later, my bill showed that they had changed their mind. I never got the situation resolved. My services slowly fell off one at a time until they came out to turn off basic cable (1 day before my installation of ATT u-verse). I continued to refuse to pay. Late charges piled up. My original bill was for $200 for the adult movies. I recently received a collection notice on charter's behalf for a little over $700. Although they've collected all their equipment, they're claiming they didn't and that I owe $300 for that. The fact is, charter is an awful company with awful customer service. I wish it wasn't. It's located in St. Louis where I live, which gives alot of people work. But, they have driven themselves into bankruptcy by doing these exact type of things. I wish you luck in resolving your issues. I've already contacted charter and intend to sue them for defamation of character, libel and vilification.