A representative of Charter stated (and I quote):
"The policy with Charter is to bill 1 month in advance." This is not what the bill states. I'll attach a photo with my details aired out for privacy reasons.
The representative of Charter also wrote (except for the added numbers, again, I quote):
"(1)
The due date of that is normally 7 days before. (2)
The reason we do that
is so you don't receive double bills and give you a 7 day buffer to pay
your account."(1) If you bill me with a due date 7 days prior to my service agreement then logically this means that a new customer must sent 14 days prior to Charter's billing due date. It must reach Charter billing offices before/on the Charter billing date or incur late charges applied by your company to the account.
(2) Why would a customer receive double bills (you don't mind sending loads of promotional postal mail -- I've received at least 12 this month alone. This does not count the phone calls to upgrade and the plethora of emails)?
(2) Also you state that you give a 7-day buffer to pay your account. No! Nana! Net! Sorry but Charter does not. If the Charter bill is due 7 days prior to the contract date, this is no buffer. The word "buffer" means to protect from impact. If you buffered the billing, then you would offer 7 days after the contractual monthly agreement, not 7 days prior with penalties if not met. Charter will "impact my account" by billing me with additional fees if you do not have my funds a week prior to the contractual agreement. Again, it is simple as counting days on a calendar --> do the math!!!
Charter is not living up to their part of the contractual agreement with new customers by demanding early pre-payment for services not yet rendered.
