Comcast Cable Infinity Network Disconnect fee charged for ending free promotional premium channel Alpharetta, Georgia

I understand that sudden changes in pricing is a big hassle, and of course, a big strain on the pocket. I come to you as an ex-employee to tell you about the policy. Although I was terminated by Comcast, I have no resentment towards them.



The policy is whenever you make a change to a video package, regardless on if they go out to do it or it being done electronicly thru the billing system, there is a charge to do such changes, and it's a one time fee and each price is different depending on what is done; i.e.: Where i'm located, it currently costs $34.95 to downgrade to limited basic... it cost $1.99 to make what is called an "Adressable Change of Servive", which means a change of sevices that are done electronicly thru the billing system... and there is an upgrade charge, but reps don't use it because they want the sale, but there is always an install fee for all products that can be charged or waived by the rep at the rep's discression.



The reason that the Addressable Change of Service (ACOS) fee was put into place is because people would abuse the prorating aspect of the billing system by adding a premium channel for a specific program or event (like, for example, The Pacific, which a lot of people called to order HBO for), and remove it after the program was over, and a lot of people would do this process in 1 day incriments costing not only Comcast, but the broadcasters lots of money. To offset the cost of this, the ACOS was created, and because of the actions of many, it is charged to everyone making an ACOS.



There are reps who charge it and follow policy, and there are reps who don't. In the case of the Free Premium channel promos, they would add them on for no additional cost to you, but forget to make you aware of the ACOS because of it deturring lots of customers from buying the product (reps don't make commissions on Premium Channel sales, but there are nice incentives from time to time). There are cases where the promos are given to you because of a service problem, in which the promo will "roll off" into a different price for a set amount of months. If you did not ask for the promo and it was given to you this way, you can call up and state your claim and have it removed for free (no ACOS, done as courtesy).



Please note that if you get a promo from a rep, most likely it will roll off to a different price, and it is subjected to the ACOS, but if you get a promo from a tech or dispatcher as part of the Comcast Customer Guarantee policy, then these promo's are completely removed from your account after the ending date of the promo, and it is not subjected to the ACOS.



Policies within Comcast Cable are also subjected to change for any reason at any time with or without notice to the customer. Restrictions may apply. ALWAYS read the fine print on any notification before taking any package or product... that is a company saying "We told you and EVERYONE about our policy terms and restrictions", and could hold up in court if you decide to take legal action. And government officials know this and will point it out to you, so the use of calling an official will not scare a rep or the company.... and stating that a law suit will only end the call due to company policy about legal issues (reps can not proceed with the phone call is a legal matter such as a law suit against Comcast is proposed or discussed or mention in any way shape or form). By the way... ALL companies state within the fine print what the customer is subjected to, either in print ads, TV ads or the website.