Comcast Cable There is not enough space to fit all the problems I am having w/Comcast. They in my opinion have poor customer service, untrained phone & service techs. Horrible and uncaring Managers. They blame everything but themselves and make too many excuses and do not resolve problems. They also give you a major runaround! Orange Park Florida

I had a scheduled appointment with Comcast again today between 12pm and 2pm. to come and replace my modem that a phone rep. told me they needed to replace to narrow down and find the problem I was having. Seeing that they supposedly had already monitored outside cables and had not found problem or reason for my modem shutting down several times by itself. They called it an intermittent problem, and felt that the reason I might be having problems with internet and phone also acting up was because of faulty modem. When the tech did not show up by end of scheduled appt. I called Comcast and they told me he says he was here at 12:30pm and fixed problem but I wasn't home. I asked how he was supposed to have fixed the problem if I supposedly hadn't been home to let him in to replace the modem. They say he was on a phone service call and checked the outside lines and there was no problem. I was upset at this point because we had already gone through this before with another appointment. They have messed up several appointment for wrong service calls. They don't have the managers call me like I have requested. Instead they reschedule my appointment and never call and tell me they did and for what date and time. Therefor I don't know about the appointment and haven't been here. I find out afterward. Then end up having to call, reexplain it all and have to try and get them to fix it. So this time when I asked them to give me a time I also asked that the tech call to let me know he was on his way. I never received the call, I was here when he supposedly came. He never called or knocked on my door. I told all this to the phone rep. he put me on a long hold and finally came back and said they couldn't get in touch with the tech that had been here and I was just going to have to wait and talk to him. I told him no I wasn't and that I wanted to speak to a manager. After a long wait they finally got one on the phone who immediately was on the defensive. I tried to tell the manager that I was home when the tech claimed to have been there, and what the reason the tech was supposed to have actually been there for. She gave me run around and excuses. She told me that he was just there to monitor and check the outside lines, that it was a phone service troubleshooting call and that he had found nothing wrong. I told her no, that when I set up the appointment the phone rep assured me that it was set up as an inside troubleshooting call and that they were to replace my modem because they had already checked outside lines and now felt that the modem needed to be replaced to help narrow down what might be the problem. She argued with me. She was uncaring and would not listen. She obviously had not looked at the long history of trying to get the problem fixed. She kept making excuses. I was told that the dispatcher was having a hard time reaching the tech that had been to my home. That the tech would call me back and speak to me. I was also told by the manager she would call me back in 30 minutes. I still have not received a call from anyone. It has been close to 2 1/2 hours now.