False advertising and bait and switch
I went to their website and tried to order Digital Starter Package for 29.99 for first 6 months and 60.95 there after. As I was completing my order, a internet chat service rep entered the website and took over completing the process. After some time. I was informed that the offer was not valid and Margarita could not find the discount code. Ana, a supervisor came on the line and she promptly turned it over to Keevin, another supervisor. I printed the order summary for my order which plainly stated the above terms and conditions. I informed Keevin that I had an order summary explaining the conditions, which didn't make any difference to him. He said he couldn't find any reference to the special deal and tried to sell me another package for 10.00 more. As he said, it is only 10.00 more. I told him I wanted the special listed on their website and he then tried to sell me a package for 43.00 a month, At this point, I informed Keevin that I would take that deal only to be informed that that deal wasn't available either.
He finally gave me an 800 number to call and after apologizing profusely left the chat.
I e-mailed Comcast corporate and received a phone call from Jacob who apologized profusely and informed me that the offer was valid and would straighten out on June 23. That never happened. Since Comcast is the only "Game" in town, if I want cable, I have no choice.
I have transcripts of chat if anybody is interested. E-mailed transcript to Comcast, but they wouldn't or couldn't read same.
This report was posted on Ripoff Report on 6/24/2010 1:09:45 PM and is a permanent record located here: http://www.ripoffreport.com/cable-tv/comcast/comcast-comcast-corp-comcast-353f3.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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