Cox Cable Unfair Charges, Late Fees, EXCESSIVE Reconnection Fees Phoenix Arizona

They do not 'soft' diso you till you are OVER 2 MONTHS past due. Pay your bill on time and you will NOT have any fees. You would throw a hissy if they owed you money and you had to wait 2 months to get it.............why should they provide you a service, have you not pay them for it, and then not charge you a fee????

This is the very definition of a rip-off. You clearly don't know the situation, so I will go into further detail. I canceled my cable TV service, to have just internet. They said they would be coming to pick up the digital receiver box, but never showed up. I paid my bill on time, but there was a past due on the receiver till they could come pick it up. When the bill became past due, (Not my bill, but the bill for the receiver) I called and asked when they planned on getting it. They informed me that they only make one attempt, and do not leave a note to let you know they tried. They did not make the appointment time that was set with me, which was no big deal.

I set another appointment, which they again did not show up for. I called them, and told them their person was over an hour late, and I was told they could not send someone out at this time. At this point I just waited. At 26 days past due, my internet was shut off. When I called, they said "Well they came out, but you weren't home."

I did NOT have to pay the reconnect charge. They acknowledged fault, and removed the charge from my bill. They also sent someone right over to pick up the box.

That said, this IS an excessive fee for an automated process. The entire point of this article is to let people know that if their bill goes past due for more than 3 weeks, (Not 2 months as the gentleman above seemed to believe) you will owe an additional 27 dollars to have it turned back on by an automated process.

An excessive fee is a rip-off. If they had to send someone to your home to do it, that'd be one thing, but the automated system turns it back on for you instantly. No one moves a finger, or uses a brain wave.

It's a rip-off. Did they rip me off? No. But companies shouldn't be able to charge that kind of money for a automatic reconnection. If your service is 40 dollars a month, an automatic reconnection fee of 27 doesn't seem like a rip off to you? I think the general public will disagree, and hopefully like minded individuals will do something about this.

Thank you very much,

Jaeron

Only those few that pay late/habitual pay late which is nowhere near the majority of customers. You wouldn't know the fee structure unless you paid late regularly.

Cox Cable does rip people off!!! The reps who answer the phone belong in the Ghetto for the way they talk to customers. They get loud, rude, disrespectful. Who needs that Dear John? No one who PAYS their bills early, which I do. And proud of it! :)

And you reside where? And you have this cable? I think not. You have Comcast or Verizon, LOL! So unless you experienced Cox cable and their deceitful and ignorant ways, take a flying leap! Cox Cable is a total nightmare & I am not done with them yet! Far from it. John has no idea what he is saying :D Bank on it!