• Report: #521501

Complaint Review: DIRECT TV

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  • Submitted: Monday, November 09, 2009
  • Last Posting: Monday, November 09, 2009
  • Reported By: haylee — avondale Arizona United States of America
DIRECT TV
Internet United States of America

DIRECT TV how do I get involved in the Direct tv class action lawsuit ? Internet


1Author 2Consumer 0Employee/Owner

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I recently moved to a new apartment complex and had my service transfered, the technition installing my dish determined there was no line if site and had someone else come verify it... they cancelled my service which was fine with me then I got the shock of all shocks $280.25 was debited from my bank account! when I spoke to customer service the said it was an early cancellation fee. WT? yeah! I explained to the rep that I did not cancell my service that Direct TV did , she then told me that it was a system error and the money would be credited to my bank account within 24 hours......yeah that did NOT happen, the next rep I spoke to said he didn't know what I was talking about and treated me like a criminal, after I flipped out on him he transfered me to a sup, that jerk said it would take 8 days....when that didn't happen I spoke to another sup who told me 15 days, as of now still no refund. so today I spoke to a rep who told me I was NOT due a refund and I should write a letter to DIRECT TV......well I went a little postal and demanded a billing sup, he said 8 weeks and I would get my refund ! OMG UGH

Haylee

This report was posted on Ripoff Report on 11/9/2009 10:48:11 AM and is a permanent record located here: http://www.ripoffreport.com/cable-tv/direct-tv/direct-tv-how-do-i-get-invol-be492.htm.

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#1 Consumer Suggestion

I am sympathetic to your plight.

AUTHOR: Robert - Buffalo (USA)

I have a TENANT that is most likely going to be hit with the same fees from DISH network for a similar situation.

He moved into my rental unit and DISH went ahead and installed 2 dishes on the side of my building without my permission.  As a result of the installation, the installer broke 4 of my wooden siding panels.  Also the dishes are within 2 feet of an external power line and the antennas and the RG-6 coaxial cables are NOT GROUNDED.  In the City of Buffalo, all outside antenna installations mounted to a multiple dwelling are required to be properly grounded IAW the National Electrical Code.  (Just so folks know, my units are prewired for cable and that installation IS properly grounded.)

Further, these dishes are in a HIGH WIND area and if they fall down and cause damage, I am responsible-not them!  I am attempting to resolve this without going to court  or cost to my new tenant but either way, these dishes are coming down before January 2010 (historically, Jan-apr is high wind/ice storms in our area.)

I'm fighting with DISH and their installation company to make them PAY to relocate and/or remove this antenna installation and restore my siding to the condition it was in prior to their install.

The installer claims they are indemnified by their service agreement with the tenant.  Sorry, but I am not a party to that.  All that means to me and my attorney is that AFTER I successfully SUE THEM they may, at their option, sue my tenant.

Please let us know how you make out.

Good luck.


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#2 Consumer Suggestion

I am sympathetic to your plight.

AUTHOR: Robert - Buffalo (USA)

I have a TENANT that is most likely going to be hit with the same fees from DISH network for a similar situation.

He moved into my rental unit and on November 2, DISH went ahead and installed 2 dishes on the side of my building (about 20-25 feet UP from the driveway) without my permission (I was visiting my sick Aunt in a hospital.)  As a result of the installation, the installer broke 4 of my wooden siding panels.  Also the dishes are within 2 feet of an external power line and the antennas and the RG-6 coaxial cables are NOT GROUNDED.  In the City of Buffalo, all outside antenna installations mounted to a multiple dwelling are required to be properly grounded IAW the National Electrical Code.  (Just so folks know, my units are prewired for cable and that installation IS properly grounded.)

Further, these dishes are in a HIGH WIND area and if they fall down and cause damage, I am responsible-not them!  I am attempting to resolve this without going to court  or cost to my new tenant but either way, these dishes are coming down before January 2010 (historically, Jan-apr is high wind/ice storms in our area.)

I'm fighting with DISH and their installation company to make them PAY to relocate and/or remove this antenna installation and restore my siding to the condition it was in prior to their install.  So far, they do not appear to be willing to fully restore my siding.  They have offered to "calk" the screw holes when they remove the antennas-that's not good enough.

The installer claims they are indemnified by their service agreement with the tenant.  Sorry, but I am not a party to that.  All that means to me and my attorney is that AFTER I successfully SUE THEM they may, at their option, sue my tenant.

Please let us know how you make out.

Good luck.


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