12/7/08: I ordered a Panasonic Lumix DMC-FZ28 camera, with shipping total $228.99 on 12/7/2008 through website, and same day received e-mail stating: Dear SAM L Thank you for your order from 86th Street Photo & Video - Order # 600325-W. Your order is currently:Processing.
12/8/08: 6pm, received e-mail stating: "Order # 600325-W
Dear SAM L,
We thank you for choosing 86th St. Photo & Video as your choice for all your photographic equipment.
In order to further verify your order, we will need to speak with you on the phone. Please call our Verification department at 1-800-815-2040 Ext. 203 Steve so we may verify and complete processing your order.
If you have already called and confirmed your order, you may disregard this request.
Holiday Extended Business Hours:
Monday - Thursday: 9:30AM to 10:00PM(EST)
Friday:
9:30AM to 3:00PM(EST)
Saturday:
6:00PM to 9:00PM
Sunday:
9:30AM to 9:00PM(EST)
Once again,
Thank you for choosing 86th St. Photo & Video."
12/9/08: I called the number and talked to Steven, who said I should receive my order within 3-4 weeks and hung up. Immediately after hangup at about 9:15am, I received the following e-mail, cancelling the order:
Order # 600325-W
Dear SAM L
Your order with our company has been cancelled. Your credit card has not been billed. All your sensitive data were deleted from our system.
Thank you,
86th Street Photo & Video.
Please do not reply to this email. To contact us please visit our site and fill out the form at http://www.86photovideo.com/contact_us.asp.
In retrospect, I believe that my initial response to Steven's question: "Please confirm your shipping address" was to say "What information do you show?" triggered a termination--although instead of saying he was cancelling my order--he said I should receive the order within 3-4 weeks.
Sam
Overland Park, Kansas
U.S.A.