FRY'S ELECTRONICS BUYERS BEWARE WHEN SHOPPING AT FRY’S ELECTRONIC FOR THE ELECTRONIC ITEMS Fountain Valley, California

On Saturday 12/18/2010 I was shopping at Fry’s electronics in Fountain Valley to buy a Samsung Camcorder which was on sale at $119.00. There were only 3 items left over in the store, 2 items were returned by the customers and the other as the sale person stated that it is brand new in the box. I have also asked for the return policy if the item is not satisfied then I was also told by the sale person that, the return policy for this item will be 30 days with no penalty and there is no charge for any restocking fee. This camcorder was handed over to me at the cashier where I paid for and it was placed in a bag with the sticker of 15% restocking fee will be applied when open box and another sticker said return only acceptable within 15 days of purchase.

When I went home then noticed that, there is a 15% restocking fee for the return if the box is opened and not as the sale person said then I called the customer service for returning this item next day without opening the box. At the customer services merchandise return section they opened this box then let me know that, the item inside has been used and it is very surprising me then I also requested to open another brand new box to see and to compare because I believe that, another box will be also the same with placing another used item inside, Fry’s refused my request to open another brand new box. However, they claimed that the box has been opened from the bottom while the seals were not broken on the box, I also requested to see the sale person to match with the information on the day for sale this item. Again I was also refused by Fry’s employees to let me see the sale person.

However, there was an used item which was placed inside the box already, the box has been relabeled as a brand new item before handed over to me that I believe. Therefore, if the box has been opened or not then I will still be charged for a 15% restocking fee when returning. The question is why Fry’s employees refused to open another box to find out with the customer’s request?, at the same day of returning the camcorder to the store, there was another customer behind me told that, he has also been ripped off by this store before for the same purpose and nothing we can prove or any evidence to sue them.

Because of so many returning items on hand so that Fry’s electronics today never be honored to their customers, they try to resale all returning items overstock by placing the used items in the boxes then relabeling them as brand new items, I have been ripped off for 15% restocking fee while I did not know there was an used item in that box when returning to the store. To whom may be concerned, it against the California consumer laws, do not let them get away, I have also submitted a complaint to the California Consumer about this matter  “Buyer should beware when purchase any electronic item stated with a 15% restocking fee when shopping at Fry’s electronics, do not let they trap you in. Ask the sale person open the box to see inside is a brand new item or not before leaving the store”

 ..is the ONLY reason you wanted to return it was because you noticed a 15% restocking fee sticker on the box when you got home?..or was there actually a problem with the camcorder?

You state you asked the salesperson for the return policy if you were not "satisfied"..well what about the camcorder did not satisfy you if you never even opened the box and used it?

I have never even been into a Frys so I can't give any opinion based on experience with them..but I do have experience with those who believe "the customer is always right"..that is a myth which is an antiquated advertising slogan. In reality no one is predetermined as right or wrong..each situation is a case by case.

I don't know why you think you are so entitled..but I am not surprised they would not let you start ripping open boxes of new items in the store. If anyone did that they would be arrested or kicked out of the store. The old school way of handling it was the ultimate method..a little party in the back room...then call an ambulance to pick up the injured party.

 I never buy any product which will be charged with a restocking fee when open it if I do not know the product inside will be fine or not or even if they do then I never get them out from the store. God knows what was inside the box when returning to the store when the box never be opened.

As the Fry's sale man told that, there is a freedom to return within 30 days with no restocking fee then I let to have a try but they lie. You are not on the same boat with the people who has been ripped off by this business and as you said, you have never been at Fry's electronics before and you do not have any experience with them yet so I suggest that, you should not post your comment on this web to let the readers confuse. My post is helping to alert the other buyers from being ripping off by Fry's electronics, therefore how many reports have been posted by consumers about Fry's electronics on this web site so far, a good business should not has any complaint from the customers.

 ..as difficult for you as it may be..to form a comprehensive sentence.

Then we can debate. For now all I can tell is that the only problem was a restocking fee sticker, and not an actual problem with the camcorder itself. If the only problem was a sticker... why not just peel it off?