I purchased a Logitech outdoor security system with two cameras in October. Installed easily, picture was beautiful; camera quit working after 30 days. Called tech support and on 12/13 they were going to send me a new camera and sent me a label to return theirs.
They received my camera on 12/20 when I was supposed to get mine. After contacting them several times they finally told me my camera was waiting to be shipped from the warehouse. On 12/28 I received a camera; THE WRONG ONE. So I had to call them again, request another label, go to UPS to return it and I am still waiting for my first camera.
My second camera went out after about 45 days. I will have to call them again, get a return label and wait weeks with only ONE working camera to my security system, which is camera #3 that was ordered as a backup. Hah. I'm using it as a primary camera as it's the only one working.
I, too, had a problem with the receipt. I cut and pasted it from Amazon.com where I bought it thru CompUSA and they wouldn't accept it. I gave them the numbers from the back of the camera; they FINALLY accepted that it was under warranty.
Their products are made in China, which obviously doesnt know anything about electronics and their customer service does suck. Maybe complaints to the Better Business Bureau and the Attorney General in Utah (their state) will help if enough complaints are received. At least Ripoff.com can give you a heads up if you know about this site and check it before you purchase anything.
It's worth a try. Good luck.