Shop Digital Direct. Com A "Bait and Switch" Operation Brooklyn Internet

This is a “bait and switch” operation based in Brooklyn, New York. Listed under a bogus search engine, www.diduprice.com, Shop Digital Direct (SDD) listed the Canon VIXIA HV30 camcorder for $329.00. This was in December, 2008 and the price was over $250.00 less than any other site I could find.

I ordered the unit on line and received an email from SDD requesting that I call them (888-313-7468) to “verify” the order. After many attempts, busy signals, etc. I was able to reach them to verify my order only to be told that I needed a battery that was not included, which is not true and a charger which would increase the price to $699.99.

Unfortunately I agreed without checking this web site first, but there is a remedy if you find yourself in the same situation. I suggest the following steps:
1. Send them an email at customerservice@shopdigitaldirect.com to cancel your order and that they not charge your credit card. They will ignore your email and SDD will send you an email under C.M. Photo after they bill your credit card and ship the product.
2. Call your credit card company and dispute the charge. Your credit card company will credit your account.
3. SDD sent my shipment by UPS without requiring a signature so the package was simply left at my door.
4. DO NOT OPEN THE PACKAGE. Keep a record of the tracking number and return the unopened package to any UPS store or facility and asked them to return it as a “refused shipment”.

5. The package will be returned to SDD at there cost and use the tracking number to verify that they received it.

Of course, the best “cure” is prevention so don't get involved with SDD under any circumstances.

Red12
Sparta, New Jersey
U.S.A.