Report: #777096

Complaint Review: River View Campground & Canoe Livery

Submitted: Thursday, September 15, 2011
Last Posting: Thursday, September 15, 2011
Reported By: Always traveling, always outdoors — Lansing Michigan United States of America

River View Campground & Canoe Livery

5755 North Townline Rd SterlingInternet Michigan 48659 United States of America

Phone: 989-654-2447
Web: riverviewcampground.com/
Category: Camps & Campgrounds

River View Campground & Canoe Livery Stole money from me SterlingInternet, Michigan

*Consumer Suggestion: The following is from their website under "Terms"..

1Author 1Consumer 0Employee/Owner

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I reserved a campsite and canoe rental from the buisness. I needed to cancel prior to the reservation. The cancellation policy was not explained prior to the transaction but in an e-mail after the transaction. I needed to cancel due to circumstances beyond my control prior to the reservation. i was able to cancel but they kept all of my money. I understand a fee, but not disclosing the cancelaation policy prior to the transaction and then keeping all of the money is stealing. Do not let this happen to you. There are other places to stay in the vicinity.

This report was posted on Ripoff Report on 9/15/2011 10:00:42 AM and is a permanent record located here: http://www.ripoffreport.com/camps-campgrounds/river-view-campgroun/river-view-campground-canoe-a7406.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:

1Author 1Consumer 0Employee/Owner

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#1 Consumer Suggestion

The following is from their website under "Terms"..

AUTHOR: Ken - Greeley (USA)

SUBMITTED: Thursday, September 15, 2011

"CANCELLATIONS: Made four (4) weeks prior to your arrival will receive a full refund, less a $15 service charge. There are no refunds if cancellation is made within (4) weeks of arrival.
REFUNDS: Will not be issued due to inclement weather or no-shows."

Sorry you lost your money and hope the issue causing it has been resolved.

You might try to see if they will let you re-schedule, not likely, but a possibility.