In October of 2002, I purchsed a 2002 Ford Explorer XLT from Lou Sabh Ford of Decatur, GA ; 1665 Scott Blvd.(404) 633-4005. I purchased the GAP Ins., Disability Ins., and an extended warrenty. In June of 2005, I became disabled.I filed insurance claim American National Insurance Co., P.O. Box 9007- League City, TX 77574-9007 where I dealt with Annie Rodriguez. My Claim No., A085433/Policy # 00X0555704 took forever to process because Insurance asked questions after questions. Ford Credit was in communication with me and Ms. Rodriiquez practically daily. Ford Credit was informed by Ins. Company that a payment would be submitted in December 2005. Payment was made to Ford however, Ford Credit decided to write the account off on December 10, 2005. I was told that I could continue sending payments however, this account was written off and appear on my credit history as such. It did. I did not continue filing my disability claims because I was informed that truck hade been writtn off.
I did not receive anymore communication from Ford. On Thursday of this week, I received the shocker of a life time. Upon discovering my truck missing from parking lot (Gated Community), I contacted the San Leandro, CA Police Department and was informed the truck had indeed been repossed. I called Ford Motor Credit and was told they had no informaion of my deliquency because the debt had been written off in 12/2005. I later learned the truck was picked up by WAP National Auto Recovery of Sacramento. I was told my mail wasw being mailed to my old address however, I made a change of address once I moved. They (Ford) have/had access to my phone number as it is the same number they used in 12/05. 510-332-9551. This is a very ugly method of stealing my truck from under my noise. I am disabled for the remainded of lfie. I am a senior citizen who lives on a fixed income. I RECEIVED VERY NEATIVE FEEDBACK FROM DISBILITY YET, payments for this insurance is included in my balance. Please advise me as to how I may proceed from here. URGENT PLEASE.... Thanks
Dolores
San Leandro,, California
U.S.A.