Traid Financial this company is a nightmare and a pain in the butt Huntington Beach California

Well i have been with this company for over a year. I had to use them when my first car was totaled and needed a new car to get to work. I had a credit issue because I had another car loan on my credit report. That Loan was the totaled car. I had not even had the other car for 2 months. I had proven that it was being paid off and even had a copy of the checks to show balance was zero. I was told by them that in NINE months i could always refinance to a lower rate, because my credit was good and that the totaled car would drop off. Well Now after a year of NO LATE payments, and my credit has improved i was turned down. Then today when i logged on to their website to make a payment i saw that they RAISED MY INTEREST RATE! I do not think that is right. I have never been late and always paid on time. I am trying to find another company to transfer my loan to. I also noticed that the balance they show online is not the balance my paperwork shows? How can i have two different balances and only one account?

Tiffani
Grove city, Ohio
U.S.A.