• Report: #187835

Complaint Review: TRIAD FINANCIAL CORPORATION

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  • Submitted: Friday, April 21, 2006
  • Last Posting: Monday, May 08, 2006
  • Reported By:LONG BEACH California
TRIAD FINANCIAL CORPORATION
P.O. BOX 3299 HUNTINGTON BEACH California 92605 U.S.A.

TRIAD FINANCIAL CORPORATION I have been trying to get an extension since February 2006 ripoff HUNTINGTON BEACH California


2Author 2Consumer 0Employee/Owner

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I have have been trying to get an extension for about 3 months with Triad Financial so that I can get myself back on track. Triad Financail Employees are all about get there commisson at the end of the month.

Well this is how it first started. One of there employees name Tony called me because I'm behind in my car payment I told him that I was eligible for an extension and he was very rude in tell me that I wasn't which I knew I was. Then he was tell me that I need to do a check by phone and I told him I did not have any check on me and he was telling me to call the bank to get my routineing number. and I told him no and he was screaming at me on the phone and I ask him to let me speak to his supervisor.

and this guy and Lance came on the phone and he told me that he was a supervisor but later on I found out that he was not a supervisor so I called the office to make a complaint against Lance and I could not get anyone to help me make this complaint. This other employee name John M has help me a great deal and he has tried to get me the extension and no one for the extension department had e-mail me.

Then this lady name Laura called me telling that I need to pay the $25 dollar for the extension in which John M. had wavied it for me agian I did not get my extension now I still behind in my car payment and still waiting for the e-mail. This company has very bad customer service you may find one good person to help. You can't find anyone to make a complaint too and everyone plays like there a supervisor. I know if I did that in my company I would be fired. So yes Triad is a ripoff Corporation and I want to know who is running this company and who is the CEO.

Evelenaer
LONG BEACH, California
U.S.A.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 4/21/2006 8:45:21 AM and is a permanent record located here: http://www.ripoffreport.com/car-financing/triad-financial-corp/triad-financial-corporation-i-fxcc4.htm.

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REBUTTALS & REPLIES:
2Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Clarification

AUTHOR: David - Sellersburg (U.S.A.)

I feel for your situation of being behind and financial hardship, but let me clarify a few things... No finance company HAS to give you an extension... it is a courtesy they extend if they feel like it...

You calling them and telling them you qualified for an extension was probably why they didn't even consider giving you one... if you called me and told me you were qualified for an extension would have made me less than interested in helping you... had you called, explained the situation you were in and asked if you could have an extension to take care of things, I think they would have been more than happy to help.

Next, you became "combative" by refusing to cooperate when they finally said they would help... at that point, they probably said screw it and tore up the paperwork they started.
A little common courtesy goes a long way...
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#2 Update By Author

clarification

AUTHOR: Evelenaer - LONG BEACH (U.S.A.)

I know that the extension is a courtesy and it's not all about the extension it's about lying and being rude. And for your imformation I do have someone help me. Thank you very. So before you rebuttal someone comment think first before you speak.
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#3 Consumer Comment

Legal Binding Contract

AUTHOR: Frank - Freeport (U.S.A.)

Please do not forget that you signed a legal binding contract with Triad. I'm sure that no where on that contract did it say anything about an extension. Once you go past due on your account you are in default, and this means they can take whatever action necessary to secure their collateral.

All I am trying to say is Triad let you borrow $$ to buy a car and this is their business. If they tried to understand and sympathize with every one of their customers, by approving extensions whenever they run into a hardship, the company might not be able to extend the same service of lending money to someone else such as they did with you.

We all have financial problems that come up, but don't blame other people for not understanding them the way you want them to. If you cannot afford it, then give it back, BOTTOM LINE!
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