Allstate Insurance (car) Nancy Rudolph False claim filed by Allstate Lake Success, New York

On August 31, 2011, my 18 year old car was stolen from my driveway.  I immediately called the 1-800 Allstate number because it was after business hours.  I was clear that I was calling to cancel my insurance in case any damage would be caused by my car if the thieves got it to run.

It took me 4 contacts with 4 different Allstate employees to finally get the insurance cancelled only after I had to pay $4.00 to fax the police document, which they could have easily accessed by the number, which I gave to two agents.

I received a letter declining my "claim".  Only problem is that I did not file a claim.  I only wanted to cancel the insurance.  I was very clear about that and invite Allstate to listen to my conversations, which they say are monitored or recorded.

Today, Sept 12, I called to ask that the "claim" be removed from my record because I never filed a claim.  I was told by Ms Rudolph the claim cannot be removed and she would have my "agent" call me to explain.  There is no explanation necessary as I did not file a claim.  She said "they" filed a claim....well good for them, but I did not!

I have been an Allstate customer for 26 years with never a claim filed.  If such a simple issue becomes worse trauma that the theft itself, it is time to find a new insurance company!

This is very disillusioning, indeed.   I guess Allstate is a great company if you pay the premiums but never need any help.