AT&T Wireless Misleading advertising for Roadside Assistance Program Little Rock, Arkansas

"RESTRICTIONSEnrolled  phone and authorized user must be with the vehicle at the time of service.  Service covers light-duty passenger cars and  trucks only – RVs, motorcycles, boats, trailers, and commercial heavy-duty  vehicles are not covered.  Not valid when  operating off-road.  Your program  includes coverage for up to 4 events/year per enrolled wireless telephone  number with a maximum benefit of $50/event.   Customer is responsible for paying for any excess charges directly to  service provider at the time of service.   Additional calls can be arranged at customer’s expense.  There is a 72 hour waiting period after  enrollment before the maximum benefit of $50/event can be used (service can  arranged within the first 72 hours at customer’s expense).  Accident towing and winching are not  covered.  After you call for assistance,  your call will be returned with confirmation of the service provider and an  estimated time of arrival at your location.   Roadside Assistance is not a reimbursement program – you must call  Roadside Assistance before service is rendered.   Roadside Assistance service is provided for wireless customers of  AT&T by Asurion Roadside Assistance Services, LLC, a licensed motor club.  Asurion Customer Care can be contacted at  1-877-263-2600, 1077 Northwest Freeway, 2nd Floor, Houston, TX  77092, or www.asurion.com.  Refer to the Roadside Assistance Welcome Kit  for complete terms and conditions."



I agree, though, on some of their advertising, it's just not very clear.

offered through cell phone companies are a RIPOFF!

BELIEVE ME!

Thank you for this very useful information.

As a Roadside Assistance Provider for MOTORCYCLES, I have often suggested that clients look into Cellphone Provider Roadside Assistance for reimbursement, not having realized AT&T does NOT offer reimbursement after the tow and does NOT cover Motorcycles. 

A few years ago while I was towing a motorcycle & rider, she call her cell phone provider to find out what was covered by their program, only to find out their provider would pay up to 5 miles of towing (better than nothing...)  I wish I knew who her provider was to share with my future customers.