HID Country
3333 N.Washington Blvd.Suite 4
Sarasota Florida 34234
United States of America
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HID Country Buyer Beware,Check BBB report before you buy,I did not!!!!! Sarasota , Florida
*UPDATE by author: BBB comes through
2Author
1Consumer
0Employee/Owner
on 12-15-11, I placed an order for a 140 inch long, black seatbelt. I paid for 3 day special shipping and handling. On 12-19-11, I received a tan 120 inch belt from them, which was not what I ordered. I called and spoke to a person named Dave, who spoke to a manager and he said to send it back and they would refund my shipping costs.
I sent it back on 12-20-11 at a cost of $10.05 for 3 day shipping and delivery confirmation. Dave called on 12-23-11 and spoke about sending the correct parts and I reminded him about my shipping costs, since it was not my mistake.
I received the second order on 12-26-11 and the seatbelt was correct, but the male part of the belt was wider than the receiver part of the belt and would not connect. I even had a co-worker try it and it would not work. I tried to email Dave but did not get a reply. I called and told him about the problem and he couldn't imagine what was wrong. He looked at several belts that worked and then he found one like mine that was wider.
I told him all I wanted was a piece that would work with the seat belt. There are 2 parts to this set, a belt, and the stem that has a buckle that latches to the belt. Dave told me the manager (Gerald) said not to spend any more time looking for a part to make this work and to send this second belt back and they would put my initial purchase back on the card and send me payment for two shipping charges back to them.
So I spend $10.05 again with 3 day shipping and delivery confirmation. The package was delivered back to them on 12-31-11 at 11:10am. As of this writing (2-11-12), I have not received any payment or had any response from them. They also have not responded to a complaint I filed with the Better Business Bureau.
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REBUTTALS & REPLIES:
2Author
1Consumer
0Employee/Owner
Updates & Rebuttals
#1 Consumer Comment
AUTHOR: Jim - Orlando (USA)
SUBMITTED: Saturday, February 11, 2012
POSTED: Saturday, February 11, 2012
Are you fully aware of what the BBB is? The BBB is not a government agency. The BBB has zero connection with any judicial part of any government. The BBB is not part of any law enforcement body. Any BBB "accreditation" has less value than the diarehha in your toilet because anybody can BUY any phoney BBB accreditation they want. Businesses are not "invited" to join because they have some stellar reputation...they BUY their way in. What will happen here is this business will be given a phoney "F" rating. The BBB sales person will use that as a sales lead and pitch them a "membership" and a phoney "A" rating. I am not doubting your problems with this merchant...you may wish to hurry and file an action with your credit card company which is called "putting it into contest". However, there are time limits on when you can do this, so don't delay. As for the BBB, they are nothing more than a scam. Go to You Tube and enter "BBB Scam" into their search engine and check out "BBBroundup.com".
#2 Update By Author
AUTHOR: pocustomer - Grand Saline (United States of America)
SUBMITTED: Thursday, February 23, 2012
POSTED: Thursday, February 23, 2012
Update:
Received notification from BBB and also my credit card company today (2/22/12) that the original purchase price of my order had been refunded to my credit card. I am still disputing their nonpayment of my return shipping charges due to no fault of mine other than ordering from this company.
To the person who responded negatively to my comment about using the BBB to determine whether or not a company is reliable, all I can say is that when I searched the company name on the BBB, I found others who had similar stories to mine.
So, in my case, the BBB report only made me look deeper into the problem, and find more info. As with anything, you have to look at all of the evidence to see the big picture and there are several websites to find this information (including the BBB).
