I have absolutely no desire to deal with your company any further. Like I said, it was THE worst experience I have ever had with a company and in all your company is completely unprofessional and on the same level as a scam.
If you don't have items in stock, then don't advertise them in stock. If an item isn't the same quality as advertised than there is NO reason I should have had to pay a "restocking" fee.
I understand company policies, but there is no reason that I should have dealt with your companies mistakes and the only reason I would post this is to save other people the time and hassle that I had sucked from me. I dealt with multiple levels of management and somehow never talked to you, so I don't really know where you get off on trying to claim "possible hoax." You work there so of all people you should know how your company really runs, or you just have a bunch of lying incompetent employees. Even employees from your company have commented on this same website about how horrible your company is.