Avis, Avis Rent-A-Car, Another bait-and-switch from AVIS car rentals Atlanta Georgia

I reserved and pre-paid for a rental on priceline.com. The price I agreed to and paid was $155.06. When I returned the car, I had a charge for an "upgrade fee" of $36.80. I did not upgrade my car, in fact, I rented the exact same car from Avis about 2 weeks prior to this experience.

I was running late for my flight, and did not have time to fight with them at that time. I called Customer Service, and they are unwilling to reverse the $36 charge. I have initiated a dispute with American Express for the extra $36. I hope they will initiate a chargeback.

I only rent cars about 5 times a year, and I have never had an experience like this. I will never use AVIS again.

Jaxbert
Saint Johns, Florida
U.S.A.