enterprise rent a car Enterprise rent a car charges my insurance with damages existing before I rented the car. Oklahoma City, Oklahoma

Very bad experience at Enterprise Car Rental on Broadway Ave. downtown Oklahoma City!

When I brought the car back (a car I had thoroughly inspected when I rented it), the assistant manager discovered 3 scoops in the roof.  I could not see them but on very close inspection and under the right light, there were slight  scoops in the roof.

The assistant manager said it was probably done by fists and had to be reported to my insurance
I am 64 years old, retired, and certainly did not damage the rental car.  The whole thing was ridiculous and dishonest.  Do they provide a step stool when someone rents an SUV and wants to check the roof?

After we complained, they did not return our phone messages and were conveniently “out of the office, on another line, had a death in the family “and other lame excuses.

I will NEVER use Enterprise services again!